Credit Administrator (Accounts Receivable Specialist)

Miller’s Textile Services is currently hiring for a Credit Administrator to join our team at our Wapakoneta, Ohio location. The Credit Administrator plays a vital role in supporting the financial health of our organization by managing accounts receivable collections, ensuring adherence to credit and collection guidelines, and collaborating across departments to resolve customer account issues. This position is an integral part of our Customer Service and Finance functions and contributes directly to our ability to deliver exceptional service to our customers. 

At Miller’s Textile Services, we believe that investing in people provides them with the tools for success. We are committed to hands-on training, continuous improvement, and a promote-from-within culture. Our mission extends beyond our customers to our employees: We show up on time, do what we say, and finish what we start…and have fun doing it!

What will you do?

• Administer the accounts receivable collection process in accordance with Accounts Receivable Credit & Collection Guidelines and the Lost Customer process
• Process daily accounts receivable by applying cash receipts, including checks (remote deposit), credit cards, and ACH payments
• Maintain accurate customer account balances and professionally reconcile discrepancies with customers as needed
• Prepare and review weekly, monthly, and quarterly reports related to past-due accounts
• Communicate effectively with the Accounting Manager, Customer Service Manager, Director of Service, Regional and Assistant Regional Managers, Director of Finance, and President regarding delinquent accounts
• Collaborate with the Service department to negotiate and manage delinquent customer payment plans
• Maintain accurate and up-to-date customer contact information, including email addresses
• Send W-9 forms to customers as required
• Administer customer collection letters and coordinate with internal leadership and outside legal counsel when necessary
• Participate in quarterly bad debt write-off meetings with senior leadership
• Process daily incoming and outgoing mail related to accounts receivable
• Purchase office supplies and provide general administrative support as needed
• Perform other related duties as assigned to support the Customer Service and Finance teams

What are the minimum qualifications?

• High school diploma or GED required; 1 year of related work experience or degree in accounting/finance preferred
• Proficiency in Microsoft Office applications and accounting software
• Strong communication and interpersonal skills
• Independent self-starter with a willingness to learn and adapt
• Strong analytical, organizational, and problem-solving skills
• Ability to manage competing priorities in a fast-paced environment
• High level of professionalism when responding to inquiries or complaints from customers, employees, or business partners
• Must be able to read, write, and communicate effectively in English
• Ability to sit, stand, and perform office-related tasks for extended periods of time
• Ability to occasionally lift and/or move up to 50 pounds
• Must be able to pass a pre-employment and random drug screening
• Must be able to pass a background check with no felony convictions involving theft, dishonesty, misappropriation of funds, or violence within the last seven years

Why should you work for Miller’s Textile Services?

• Competitive pay
• Medical, Dental, and Vision Insurance
• Disability and Life Insurance
• Paid holidays, paid time off, and flex time (eligible on first day!)
• 401(k) with company match
• Career advancement opportunities within a growing, family-owned company

At Miller’s Textile Services, our focus is on delivering exceptional experiences daily to each of our customers. We have proudly served the uniform, linen, and facility service needs of the Midwest for over 75 years. Our customers and employees are an extension of our family-owned business. Service may be our last name, but it is our first priority. Our promise to our customers is simple: We show up on time, do what we say, and finish what we start.

Miller’s Textile Services makes all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and any related federal or state protected classifications.

No headhunters, recruiters, or staffing agency referrals will be accepted for this role.