Job Description Summary

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The Medical Assistant II (MA) is responsible for providing high-quality, compassionate clinical and administrative support to physicians, hospitalists, and other healthcare professionals in both outpatient and hospital-based settings. This role ensures efficient patient flow, accurate documentation, and exceptional patient care through coordination, education, and hands-on service delivery while adhering to established clinical guidelines, provider supervision standards, and organizational policies.

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How will you make an impact & Requirements

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Responsibilities

• Conducts comprehensive patient intakes, including obtaining vital signs, recording medical histories,

and reviewing medication and allergy information.

• Assists providers during examinations, minor procedures, wound care, and diagnostic testing while ensuring patient comfort and safety.

• Performs EKGs, immunizations, and specimen collection in accordance with policy and competency standards.

• Prepares, labels, and processes laboratory samples and point-of-care tests accurately.

• Maintains infection control, safety protocols, and equipment calibration across all clinical areas.

• Supports providers with patient triage, care coordination, and transitions across clinical settings.

• Provides patient education regarding medications, treatment plans, chronic condition management, and preventive care.

• Accurately document clinical data, provider instructions, and patient updates in the electronic health record (EHR).

• Schedules, confirms, and tracks patient appointments, referrals, authorizations, and test results to ensure timely care.

• Verifies insurance coverage and assists with prior authorizations, billing, and coding processes as needed.

• Monitors inventory levels and prepares examination or procedure rooms with required supplies and equipment.

• Participates in performance improvement initiatives, clinical audits, and safety drills to support continuous quality improvement.

• Facilitates communication among patients, providers, and interdisciplinary teams to ensure coordinated, patient-centered care.

• Maintains confidentiality and adheres to HIPAA, OSHA, infection control, and all compliance standards.

• Upholds compassionate, culturally competent care while maintaining sensitivity to diverse patient populations.

• Demonstrate excellent guest service to internal team members and patients.

• Performs other related duties as assigned.

Qualifications

• High school diploma or equivalent required.

• 1+ years of experience in a physician's office, clinic, or hospital setting.

• Experience using electronic health record (EHR) systems (Epic, Athena, Cerner, or equivalent).

• Graduate of an accredited Medical Assistant program required.

• Basic Life Support (BLS) certification required.

• Certification or registration (AAMA, AMT, NHA, or equivalent) strongly preferred.

• Bilingual (English/Spanish) preferred.

• Certified in EKG or phlebotomy procedures through an approved program preferred.

• Prior exposure to multi-specialty or hospital-based environments preferred.

• Skilled in obtaining and documenting vital signs (blood pressure, temperature, pulse, respiration, SpO₂, height, and weight).

• Proficient in EKG administration and other routine diagnostic procedures as directed by the provider.

• Knowledge of infection control, universal precautions, and sterile technique.

• Competent in assisting with minor procedures, patient preparation, and clinical room setup.

• Proficient in medical terminology, documentation accuracy, and appointment scheduling.

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