Job Description Summary

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The MA is responsible for a wide range of administrative and clinical tasks to assist our clinical providers. The MA provides support in delivering excellent patient service, clinical support, and front office duties and promotes health and wellness. The MA ensures the clinic runs efficiently by managing the flow of patient services, monitoring resources, and works collaboratively with the clinic providers.

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How will you make an impact & Requirements

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How will you make an impact & Requirements

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Position Qualifications/Essential Functions: 

 

Patient Care

• Take manual vital signs, record in electronic medical record and perform systems review, perform point of care testing and assist providers with diagnostic tests.
• Administer immunizations, injections, or oral medications as directed by provider or standing order to all age groups.
• Perform point of care testing, assisting providers with diagnostic tests, treatment and therapeutic measures. 
• Observe and record patient reaction as necessary.
• Perform phlebotomy, prepare designated lab work and/or specimens as directed by provider or standing order.
• Process lab, swab, specimen. 
• Active in routine patient education, self-management teaching under the direction of the provider.
• Track future patient care needs such as preventive exams, completion of outside diagnostic testing and referrals.
• Outreach to patients and specialists to help coordinate referrals, care gap closures, release of records, and overall care. Coordinate care with disease management or case management programs as needed.

 

Clinic Operations 

• Manage patient care /Patient flow throughout the care center.
• Set up exam/procedure room appropriately based on patient visit needs.
• Handle multiple phone lines and email correspondence with excellent verbal and written communication skills., at times working at the front desk when needed.
• Perform inventory of clinic supplies and dispensary, order and stock clinic supply as needed.
• Where necessary to be the external facing representative for the clinic (Telephone, schedule appointments, Patient Registration, etc.).
• May be required to travel to other sites for coverage or to off-site events for the client.

 

Compliance 

• Accurately perform QA controls and complete QA documents.
• Utilize principles of safety and infection control, including universal precautions.
• Maintain patient confidence and protect operations by keeping patient care information confidential and in compliance with HIPAA regulations. 
• Meets standards of medical record audit for documenting medical history according to Policies and Procedures.
• Participate in organizational quality improvement guidelines and pertinent government regulations including OSHA and CLIA. 

 

Team Duties

• Prepare for, attend and participate in team meetings and huddles. Collaborate in developing team priorities and patient goals & care plans. 
• Participate in training, orientation, ongoing competency assessments and continuous learning efforts. 
• Work with clinic team to meet client performance targets and metrics for clinic services.
• Must be able to work flexible hours with shifts.
• Perform other duties as assigned.

 

Additional Qualifications: 

• Ability to correctly set up exam rooms/procedure rooms using sterile/aseptic technique with appropriate instruments or trays.
• Basic understanding of cleaning, sterilization and autoclaving procedures.
• Basic ability to provide support as needed in office-based procedures.
• Basic understanding and ability to provide immunization to all age groups.
• Previous experience of documenting in electronic medical record required.

 

Education/Experience: 

• High School diploma or GED required.
• Licensed Medical Assistant Certification at time of hire where required, AAMA (preferred), 
• Phlebotomy certified within 90 days of hire where required.
• Graduate of an accredited medical assistant program.
• Minimum 2 years’ experience. Preferred in primary/urgent care. 

 

Demonstrated Attributes: 

• Demonstrate an understanding of and commitment to The Vera Way by practicing its key components of mindfulness, continuous learning, a coach approach, innovation, adaptability and resilience with all members of Vera's staff, clients and patients. 
• Proven customer service skills.
• Ability to problem solve and prioritize work assignments in a busy clinic environment
• Team player with strong interpersonal skills and excellent verbal and written communication.
• Intermediate computer skills preferred.

 

Employee Health Requirements:

• Documentation of Hep B vaccination or proof of immunity (titer).
• Documentation of proof of a negative TB test in the last 12 months before start-date.
• We require CPR certification (BLS) pre-hire and ongoing 
• Documentation of annual influenza and COVID-19 vaccinations in compliance with company policy