Job Description Summary

‎ 

This position is PRN, working hours or shifts as needed!

The Patient Care Specialist is responsible for greeting and registering patients as they enter the medical office. Provides phone, clerical, and data entry support including insurance verification. Directs patients, visitors, and callers to appropriate parties and answers basic questions.

‎ 

How will you make an impact & Requirements

‎ 

Responsibilities
• Greet and check in patients upon arrival at the medical office.
• Answer phone calls and schedule appointments for patients.
• Collect patient copays and update patient information in the electronic medical records system.
• Handle patient inquiries and provide excellent customer service. • Works under moderate supervision.
• Efficiently process all urgent specialist referrals, appointment ticklers, and urgent medical records release requests.
• Understand billing flags for outstanding balances. • Perform general administrative tasks such as faxing, and scanning documents, etc.
• Uses software following established protocols for documentation, responding to requests, and initiating appropriate tests and orders.
• Maintain HIPAA-compliant computer access, including only secure means of handling and forwarding PHI (e.g., no emails, texts, or phone messages).
• Maintains clinical proficiency in practice-specific competencies.
• Assist the Practice Manager with assigned administrative duties as assigned.
• Demonstrate excellent service to internal team members and patients.
• Perform other related duties as assigned.
• Demonstrate excellent guest service to internal team members and patients.
• Perform other related duties as assigned.

Qualifications
• High school diploma or General Education Degree (GED); or one to three months related experience and/or training, or equivalent combination of education and experience.
• 3+ years of experience in a clinical setting or patient environment.
• Perform all Specialist Patient Experience responsibilities, as defined by the job description.
• Successfully complete all required training on time.
• Ability to work independently in a fast-paced, cross-functional environment.

Benefits:

• 401(k) with match

• Employee Wellness

• Other Employee Discount programs like Tickets at Work and cell phone discounts

Why Millennium?

Millennium Physician Group is one of the largest comprehensive primary care practices with healthcare providers throughout Florida.

At Millennium Physician Group, you will find an organization that focuses on family and building a strong network of people to care for the communities we serve. We are always searching for employees who have a strong customer service attitude, fantastic teamwork skills and a willing smile ready to share.

Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual, and help you grow in your role with Millennium Physician Group.

If you are interested in joining an organization that puts an emphasis on team work and family, then Millennium Physician Group is the right choice.