MT
AV/VC Break Fix Technician - (H)
full-time•Pleasanton
About this role
Milestone Technologies is actively seeking passionate and motivated professionals committed to addressing global challenges through innovation and technology. Our vision is to revolutionize the deployment and support of technology worldwide. The AV/VC Break/Fix Technician plays a crucial role in providing high-level technical assistance to the internal users of our client, requiring a solid understanding of VC platforms such as Zoom and Cisco. Demonstrating expertise in IP Networking technologies, including knowledge of the OSI model and experience troubleshooting TCP/IP based issues, switches, routers, etc., is essential. SIP and Slack knowledge, along with familiarity with the AV/VC industry, including integrators, hardware manufacturers, and best practices, is also required.
Responsibilities
• Maintain, find, and repair Tier 2 issues reported by users and issues reported to the AV Support queue (issues can include AV cable replacement, room display calibration, sound adjustments/calibration, etc.)
• Operations validation against documented VC standards
• Inbound support task management
• Escalation of complex issues to appropriate support teams
• Connect Windows and Mac devices to Audio Visual equipment
• Instruct users in the operation of equipment if necessary
Skills
• Minimum of 2 years experience in the audiovisual or related field
• Strong customer service skills with the ability to communicate effectively
• Strong focus and organizational skills
• Understanding or willingness to learn wiring diagrams and signal flow
• Basic knowledge of AV integration and installation
• Basic understanding of multiple DSPs
• Demonstrated ability to work independently and prioritize multiple competing tasks
• Experience with ticketing systems (ServiceNow knowledge is a plus)
• Exposure as an operating technician for live audiovisual special events is advantageous
What you'll do
- The AV/VC Break/Fix Technician is responsible for maintaining and repairing Tier 2 issues reported by users, including AV cable replacements and room display calibrations. They also manage inbound support tasks and escalate complex issues to appropriate support teams.
About Milestone Technologies, Inc.
Milestone Technologies is a global IT Services and Digital Solutions company based in Silicon Valley that helps hundreds of leading corporations deliver technology around the globe.
We work with the world’s leading companies to deliver services and technologies at scale, accelerate digital operations, develop innovative applications, and drive efficiencies throughout their organization.
Milestone is focused on building an employee-first, performance-based culture, and for over 25 years, we have demonstrated a history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow.
Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Follow us on:
Facebook: https://www.facebook.com/MilestoneTechnologiesInc
Twitter: https://twitter.com/MilestoneTech
Blog: https://milestone.tech/blog/
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Frequently Asked Questions
What does a AV/VC Break Fix Technician - (H) do at Milestone Technologies, Inc.?
As a AV/VC Break Fix Technician - (H) at Milestone Technologies, Inc., you will: the AV/VC Break/Fix Technician is responsible for maintaining and repairing Tier 2 issues reported by users, including AV cable replacements and room display calibrations. They also manage inbound support tasks and escalate complex issues to appropriate support teams..
Is the AV/VC Break Fix Technician - (H) position at Milestone Technologies, Inc. remote?
The AV/VC Break Fix Technician - (H) position at Milestone Technologies, Inc. is based in Pleasanton, California, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the AV/VC Break Fix Technician - (H) position at Milestone Technologies, Inc.?
You can apply for the AV/VC Break Fix Technician - (H) position at Milestone Technologies, Inc.directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.