MC
Process Excellence Manager
full-time•Troy
About this role
Applicants must have current authorization to work in the United States on a full-time basis.
The Process Excellence Manager is responsible for supporting the overall channel’s operations.This position includes tracking process exceptions,identifying process and system improvements and driving toward system fixes.This role may also assist in managing partner training and documenting channel procedures.
Responsibilities
Identifies process /system shortfalls and manages the creation of fixes and enhancements.
Helps to create program policies and procedures.
Creates, cultivates and manages relationships across the organization to ensure current processes work as defined.
Maintains related documentation.
Provides regular updates on process integrity and performance to internal and external partners (as required).
Education
Required: High School
Preferred: Bachelor's
Field of Study: Business
Language
Required: English
Experience
Required: 1-3 years experience in a project or process management role or equivalent education and experience. Strong proficiency in MS Office. Experience in project or process management.
Preferred: 1 - 3 years experience in a project or process management role in a financial services related field
PC Skills
Required :Strong proficiency in MS Office
Other Skills
Required: Experience in project or process management
Technical Skills
PREFERRED SKILL SET: System query skills
If you are wondering why you should work for us, here is something to help you decide:
Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.
Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.
Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.
Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.
New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.
Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.
About Us
Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.
Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact [email protected].
What you'll do
- The Process Excellence Manager is responsible for supporting the overall channel’s operations by tracking process exceptions and identifying improvements. This role also involves managing partner training and documenting channel procedures.
About Midland Credit Management, an Encore Capital Group Company
Established in 1953, Midland Credit Management, Inc. (MCM), a wholly-owned subsidiary of Encore Capital Group, Inc., is a specialty finance company providing debt recovery solutions for consumers across a broad range of assets. We purchase portfolios of defaulted consumer receivables and manage them by partnering with our consumers as they repay their obligations and work toward financial recovery.
MCM is the market leader in portfolio purchasing and recovery in the United States. We lead the industry with consumer-centric practices that drive results.
In 2011, we introduced the industry’s first Consumer Bill of Rights codifying our commitment to working with our consumers through mutual engagement, understanding, collaboration and respect. Ultimately, we help our consumers recover from financial difficulty and turn towards a path of economic empowerment.
With over 4,000 employees worldwide, MCM is headquartered in San Diego, California, and maintains domestic and international operations across the United States, Costa Rica, and India.
OUR MISSION -
Creating pathways to economic freedom
OUR VISION -
We help make credit accessible by partnering with consumers to restore their financial health
OUR VALUES -
We care: We put people first and engage with honesty, empathy, and respect
We find a better way: We deliver our best in everything we do, find ways to make a positive difference, and achieve impactful results
We are inclusive and collaborative: We embrace our differences and work together to ensure every individual can thrive
Ready to join Midland Credit Management, an Encore Capital Group Company?
Take the next step in your career journey
Frequently Asked Questions
What does a Process Excellence Manager do at Midland Credit Management, an Encore Capital Group Company?
As a Process Excellence Manager at Midland Credit Management, an Encore Capital Group Company, you will: the Process Excellence Manager is responsible for supporting the overall channel’s operations by tracking process exceptions and identifying improvements. This role also involves managing partner training and documenting channel procedures..
Is the Process Excellence Manager position at Midland Credit Management, an Encore Capital Group Company remote?
The Process Excellence Manager position at Midland Credit Management, an Encore Capital Group Company is based in Troy, Michigan, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Process Excellence Manager position at Midland Credit Management, an Encore Capital Group Company?
You can apply for the Process Excellence Manager position at Midland Credit Management, an Encore Capital Group Companydirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.