MC
Customer Consultant
full-time•Hull
About this role
Call Centre Agent, Hull HU1 3HA, a short walk from Hull Interchange – starting 2nd March 2026!
- Salary: Starting from £25,396.80 (based on 40 hrs per week) & rising depending on experience.
- Hours: Option to choose from a 35, 37.5 or 40 hour contract with added flexibility to condense your hours across 4 or 5 days a week.
- Bonus: Fantastic monthly bonus where you could earn around an extra £2000 per year.
- Shifts: We are open Monday to Friday 8am - 8pm and Saturdays 8am - 4pm, you will work on a rotational shift pattern within those hours which include 1 in 3 Saturdays, But don’t worry we’ll give you a day off during the week prior to your Saturday shifts.
- Training: 4 weeks with a dedicated L&D Trainer supporting you.
- Hybrid working - once you’re fully competent and confident in your role, we operate a hybrid working business, offering employees the ability to blend between office and home working for a better work life balance!
- 31 days holiday (pro rata) - including all bank holidays.
Wescot Credit Services are on the lookout for Call Centre Agents to join our BFI Team starting 2nd March 2026!. We are looking for team players who match our enthusiasm, work ethic and our outlook to 5-star customer service.
In this role, you will be the first point of contact for customers, providing them with the support and empathy they need to achieve financial wellbeing.
As a Call Centre Agent at Wescot you will:
- Handle inbound and outbound calls, you’ll spot patterns and identify potentially vulnerable customers.
- Use active listening skills and questioning techniques to support our customers on their route back to financial health.
- Have empathy and resilience, be comfortable talking about difficult subjects and be able to deliver difficult news with care.
You’ll begin the role with a 4-week training programme. You’ll learn about vulnerability and support needs, signposting, regulation and how to use our systems, along with effective questioning to deliver the right outcome for the customer and business. This will be based in our Hull office, Monday – Friday: 8.30am – 4.00pm
Once you’re ready to go, you’ll move into our weekly shift patterns, with the option to choose either a 35, 37.5 or a 40-hour contract.
Our team here at Wescot Credit Services have done some amazing initiatives this year all in aid of improving our well-being. We understand the importance of feeling valued and taking time away from our every day-to-day role to feel our best. Some of our events included a Summer Party, Christmas Party, team events and outings, alongside lots of fun in our vibrant Hull office.
We are also passionate about supporting our local community. We have worked with local primary schools to deliver fun, educational games around the importance of money and debt.
If this sounds like a company that you would like to be part of, to deliver our mission for 2026 and beyond, please apply and start your next chapter with us!
See what your future colleagues say: https://youtu.be/fM3-_4cqZdA?si=JtQgVJNc2KGROvZf
Wescot Credit Services is a Contact Centre working with several large UK banks, as well as Credit Card Providers, Energy, Telecoms and others to help recover debts owed to them by their customers.
We are proud to announce that Encore Capital Group, which Wescot is part of, is Great Place to Work-Certified™ in Costa Rica, France, India, Portugal, the United Kingdom and the United States.
Diversity and inclusion are very important to us at Wescot and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.
**At Wescot we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.
What you'll do
- As a Call Centre Agent, you will handle inbound and outbound calls, providing support and empathy to customers. You will identify potentially vulnerable customers and assist them on their route back to financial health.
About Midland Credit Management, an Encore Capital Group Company
Established in 1953, Midland Credit Management, Inc. (MCM), a wholly-owned subsidiary of Encore Capital Group, Inc., is a specialty finance company providing debt recovery solutions for consumers across a broad range of assets. We purchase portfolios of defaulted consumer receivables and manage them by partnering with our consumers as they repay their obligations and work toward financial recovery.
MCM is the market leader in portfolio purchasing and recovery in the United States. We lead the industry with consumer-centric practices that drive results.
In 2011, we introduced the industry’s first Consumer Bill of Rights codifying our commitment to working with our consumers through mutual engagement, understanding, collaboration and respect. Ultimately, we help our consumers recover from financial difficulty and turn towards a path of economic empowerment.
With over 4,000 employees worldwide, MCM is headquartered in San Diego, California, and maintains domestic and international operations across the United States, Costa Rica, and India.
OUR MISSION -
Creating pathways to economic freedom
OUR VISION -
We help make credit accessible by partnering with consumers to restore their financial health
OUR VALUES -
We care: We put people first and engage with honesty, empathy, and respect
We find a better way: We deliver our best in everything we do, find ways to make a positive difference, and achieve impactful results
We are inclusive and collaborative: We embrace our differences and work together to ensure every individual can thrive
Ready to join Midland Credit Management, an Encore Capital Group Company?
Take the next step in your career journey
Frequently Asked Questions
What does a Customer Consultant do at Midland Credit Management, an Encore Capital Group Company?
As a Customer Consultant at Midland Credit Management, an Encore Capital Group Company, you will: as a Call Centre Agent, you will handle inbound and outbound calls, providing support and empathy to customers. You will identify potentially vulnerable customers and assist them on their route back to financial health..
Is the Customer Consultant position at Midland Credit Management, an Encore Capital Group Company remote?
The Customer Consultant position at Midland Credit Management, an Encore Capital Group Company is based in Hull, England, United Kingdom. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Consultant position at Midland Credit Management, an Encore Capital Group Company?
You can apply for the Customer Consultant position at Midland Credit Management, an Encore Capital Group Companydirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.