MC
Account Manager - Roanoke - 4/6/26 Class (Cut Off Date 3/20/26)
full-time•Roanoke
About this role
Applicants must have current authorization to work in the United States on a full-time basis.
The Account Manager is responsible for negotiating secure payment arrangements from consumers to satisfy their account obligation by recommending payment solutions through review and assessment of the consumers ability to pay in consideration of their outstanding obligation. Account Managers are also responsible for maintaining accurate documentation on the account and communicating regularly with the consumer, in accordance with FDCPA and company policy, in order to reach resolution of the account.
Responsibilities
Continuously develop and improve dynamic communication skills through consistent and frequent Managerial coaching and feedback.
Enhance communication skills by negotiating with consumers by phone to establish payment arrangements in accordance with company policy and company values.
Utilize company technology to manage consumer interactions.
Education
Required: High School Diploma, GED, or equivalent work experience.
Preferred: Bachelor
Language
Required: English
Preferred: Bilingual - English / Spanish
Experience
Required: 1 - 2 years customer service and/or sales PC skills.. Basic PC skills. Ability to apply basic mathematical applications.
Preferred: 1 - 2 years in collections, financial services or call center environment. Dialer or AS400 technology experience. Proficiency with MS Office.
If you are wondering why you should work for us, here is something to help you decide:
Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.
Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.
Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.
Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.
New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.
Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.
About Us
Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.
Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact [email protected].
What you'll do
- The Account Manager is responsible for negotiating payment arrangements with consumers and maintaining accurate documentation. They must communicate regularly with consumers to resolve account obligations in accordance with company policy.
About Midland Credit Management, an Encore Capital Group Company
Established in 1953, Midland Credit Management, Inc. (MCM), a wholly-owned subsidiary of Encore Capital Group, Inc., is a specialty finance company providing debt recovery solutions for consumers across a broad range of assets. We purchase portfolios of defaulted consumer receivables and manage them by partnering with our consumers as they repay their obligations and work toward financial recovery.
MCM is the market leader in portfolio purchasing and recovery in the United States. We lead the industry with consumer-centric practices that drive results.
In 2011, we introduced the industry’s first Consumer Bill of Rights codifying our commitment to working with our consumers through mutual engagement, understanding, collaboration and respect. Ultimately, we help our consumers recover from financial difficulty and turn towards a path of economic empowerment.
With over 4,000 employees worldwide, MCM is headquartered in San Diego, California, and maintains domestic and international operations across the United States, Costa Rica, and India.
OUR MISSION -
Creating pathways to economic freedom
OUR VISION -
We help make credit accessible by partnering with consumers to restore their financial health
OUR VALUES -
We care: We put people first and engage with honesty, empathy, and respect
We find a better way: We deliver our best in everything we do, find ways to make a positive difference, and achieve impactful results
We are inclusive and collaborative: We embrace our differences and work together to ensure every individual can thrive
Ready to join Midland Credit Management, an Encore Capital Group Company?
Take the next step in your career journey
Frequently Asked Questions
What does a Account Manager - Roanoke - 4/6/26 Class (Cut Off Date 3/20/26) do at Midland Credit Management, an Encore Capital Group Company?
As a Account Manager - Roanoke - 4/6/26 Class (Cut Off Date 3/20/26) at Midland Credit Management, an Encore Capital Group Company, you will: the Account Manager is responsible for negotiating payment arrangements with consumers and maintaining accurate documentation. They must communicate regularly with consumers to resolve account obligations in accordance with company policy..
Is the Account Manager - Roanoke - 4/6/26 Class (Cut Off Date 3/20/26) position at Midland Credit Management, an Encore Capital Group Company remote?
The Account Manager - Roanoke - 4/6/26 Class (Cut Off Date 3/20/26) position at Midland Credit Management, an Encore Capital Group Company is based in Roanoke, Virginia, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Account Manager - Roanoke - 4/6/26 Class (Cut Off Date 3/20/26) position at Midland Credit Management, an Encore Capital Group Company?
You can apply for the Account Manager - Roanoke - 4/6/26 Class (Cut Off Date 3/20/26) position at Midland Credit Management, an Encore Capital Group Companydirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.