Summary
Location
New York
Type
full-time
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About this role
Front Desk Agent - JdV by Hyatt Brooklyn
Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women.
Start Your Journey with Midas Hospitality:
Midas Hospitality is seeking a dynamic Front Desk Agent to join our team at the JdV by Hyatt located in Brooklyn, NY. This position will be responsible for arriving, departing and in-house guests as well as telephone inquiries regarding reservations, hotel information and guest concerns.
What You Will Be Doing:
- Greets, registers, and assigns rooms to guests. Issues room key and gives directions.
- Sorts incoming mail and faxes for guests.
- Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions.
- Keeps records of room availability and guests' accounts.
- Computes bill, collects payment, and makes change for guests.
- Makes, confirms, and cancels reservations.
- Has polite and exuberant phone etiquette and customer service
- Adheres to all JDV Hyatt and Midas Hospitality standards
The Ideal Candidate:
- Previous experience as a Front Desk Agent is preferred
- Has an outgoing and helpful demeanor - a heart of service
- Has a meticulous eye for correct billing procedures
About Us:
From humble beginnings in 2006 to an enterprise being driven by more than 1,000 people today, Midas Hospitality has never lost sight of our #1 priority - people. Currently, Midas Hospitality operates 40+ hotels in 14 states with a focus on select-service and extended-stay properties for leading brands such as Marriott, Hilton and IHG. At Midas Hospitality, we make room for people's dreams. That means building a company where people love to work, our financial partners love the results and everyone loves the experience.
As a people-first organization, we offer opportunities to grow and benefits to flourish for anyone with a desire to serve others and a tremendous work ethic. We aim to competitively compensate our associates and reward their contributions.
Please visit our website for more information: www.midashospitality.com
We offer a range of benefits including, but not limited to:
- Growth and development tools and access to learning
- Robust PTO policies
- Medical/Dental/Vision Coverage
- 401k matching
- Employee Assistance Program
- Discounted products and services
Midas Hospitality is proud to be a drug free workplace and equal opportunity employer.
Other facts
About Midas Hospitality
Midas Hospitality is a leading hospitality management firm that puts people first.
With a focus on select-service, extended-stay, upper midscale, and upscale properties, we operate award-winning hotels for leading brands including Marriott, Hilton, and IHG across the US. We care deeply about our hotels, serving as good brand citizens. This shows in our leading guest service scores and long-term investor returns.
We know that a better experience for our team leads to a better experience for our guests and partners. We take care of our people by giving them the tools to succeed at work and in life.
At Midas Hospitality, we make room for people's dreams. That means building a company where people love to work, our financial partners love the results and everyone loves the experience.
What you'll do
- The Front Desk Agent greets, registers, and assigns rooms to guests while managing inquiries related to hotel services. They also handle billing, payment collection, and reservation management.
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