About this role
At the Regional Operations Center, you are part of a global team that forms the backbone of Microsoft’s world-class cloud infrastructure. Together, you and your colleagues support over 1 billion customers and 20 million businesses across more than 90 countries, managing a vast network of over 200 datacenters in 32 countries and millions of servers. Your team is dedicated to ensuring operational excellence while prioritizing environmental sustainability and optimization in datacenter design and daily operations. You work within an inclusive, innovative culture where every member’s contribution drives the continuous evolution and growth of our infrastructure to meet the ever-changing demands of today’s digital world.
As a Critical Environment Technician in the Regional Operations Center, your mission is to be at the center of operations, ensuring the integrity and performance of our state-of-the-art datacenters. You will be the first point of contact for handling critical incidents and alarms, collaborating with local teams and leveraging advanced monitoring tools to restore services swiftly and efficiently. Your role is pivotal in incident management—you identify resolutions, provide updates, manage expectations, and facilitate the allocation of resources to resolve complex support escalations. By documenting issues and sharing feedback, you help prevent future incidents and continually improve customer support experiences. This is a dynamic opportunity for you to deepen your expertise in datacenter operations, incident response, and customer support within a high-performance, collaborative environment.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In this environment, you may be asked to go on business travel to support other metros periodically, 0-25% of the time and have the ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays
Responsibilities
- You will monitor and analyze Critical Environment (CE) equipment using CE applications in Facility Planner.
- You are responsible for acknowledging and triaging alarms generated by CE applications. You will notify the site teams by creating investigation requests and work orders as needed.
- You will acknowledge, and triage incidents generated by human interaction or telemetry notifications. You will provide status updates and facilitate resource allocation to support account managers.
- You will be the primary contact to understand and address issues, working to improve the experience for account-aligned customers. You will provide ongoing status updates to customers and internal stakeholders.
- You will engage with engineering and operations teams to identify the right resources for resolving customer issues. You will take ownership of escalated issues and manage incidents related to account-aligned customers.
- You will review ROC procedures according to the required schedule or frequency.
- You will participate in EOP/incident drills on a quarterly basis.
- Applies to but is not limited to US-based Data Center roles: Working for extended periods under elevated levels of ambient noise, heat, and light due to necessary equipment and ventilation systems.
- As indicated, above, this role has a travel requirement of up to 25% which means you may be required to travel, from time to time, as part of this role.
- As indicated above, have the ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.
Qualifications
Required Qualifications:
- High School Diploma, GED, or equivalent.
- 1+ year(s) mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
- Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 2+ years mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR High School Diploma, GED, or equivalent AND 3+ years mission critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
Critical Environment Ops ATR-C - The typical base pay range for this role across the U.S. is USD $26.92 - $47.60 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $37.98 - $52.79 per hour.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Other facts
About Microsoft
Microsoft is a leading technology company that develops, licenses, and supports a wide range of software products, services, and devices. It is known for its software products like Windows, Office, and Azure, as well as its hardware products such as Surface devices and Xbox gaming consoles.
What you'll do
- You will monitor and analyze Critical Environment equipment and respond to alarms and incidents. Your role involves collaborating with local teams to restore services and improve customer support experiences.
Our culture
- Diversity and inclusivity
- Accountability
- Continuous learning
- Teamwork
- Transparency
- Trust
Ready to join Microsoft?
Take the next step in your career journey