Manage Failure Analysis (FA) for Customer and Qualification Concerns Understand customer or qualification complaints related to DRAM components or modules. Initiate contact with customers or internal representatives to clarify failing conditions. Coordinate bench-level, system-level, and ATE-level analysis; interpret results. Coordinate detailed electrical (EFA or equivalent experience) and physical (PFA) component-level analysis. Analyze Failed Modules and Components Perform visual inspections and use schematics/layouts to detect abnormalities. Coordinate next-level analysis with teams such as C-SAM, PYE, Product Engineering, Package Reliability, and AQL. Perform Engineering Requests and Supplemental Tasks Provide FA support for other groups (RMA, Module). Manage Communication of Results Analyze data for trends and communicate process improvements. Provide FA Reports to External Customers Prepare interim and final FA reports; provide ongoing customer support. Assist lab users with equipment setup and operation. Stay current on process technology and associated risks. Understand datasheet specifications and common DRAM applications. Collaborate with field support teams for customer insights. Bachelor's or Master's degree in Electrical/Electronic/Physics/Computer Engineering or equivalent experience. Minimum 3 years of relevant experience. Proficiency in Excel/JMP for data analysis (advantageous). Ability to work independently with minimal supervision. Highly motivated, goal-oriented, and able to meet tight deadlines. Strong communication and coordination skills across functional teams. Positive interpersonal skills and a growth mindset.