About this role
OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
YOUR IMPACT
As a Senior Voice Specialist at OpenText in Cork, Ireland, you will be part of a global team of administrators responsible for the implementation, operational maintenance, and support of various technologies and products typical of an enterprise global environment. The ideal candidate will be a team player, have previous experience in managing a global voice and contact center environment, and have a sound understanding of the technologies we support.
WHAT THE ROLE OFFERS
- Proactive management of voice and contact center systems to provide an excellent customer experience
- Effective prioritization of workloads to balance project deliverables and service requests
- Opportunity to analyze and evaluate emerging technologies for both short- and long-term platform improvements
- Autonomous work style, with strong collaboration and relationship-building skills across geographically dispersed teams and global business partners
WHAT YOU NEED TO SUCCEED
- Ideally 8+ years of experience in the field, preferably within medium to large enterprise environments
- Bachelor’s degree in Computer Engineering, Computer Science etc., or a related discipline (or equivalent practical experience)
- Excellent communication skills in English for both written and verbal communications
- Hands-on experience with Cisco UCM and Unity Connection 15 – MACD, Maintenance, Upgrades
- Proficiency with Voice gateways using SIP and MGCP protocols, including SIP and PRI services
- Experience with Cisco UCCE (CVP, Finesse, CUIC) version 12 or higher - administration, scripting, and support
- Strong troubleshooting skills for SIP and PRI voice services, Call Center scripts, and Agent-related issues
- General networking knowledge related to the OSI model, SNMP, Syslog, IP segmentation, VLAN designations, NTP, bandwidth throughput, and saturation
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
Other facts
About Micro Focus Software Romania SRL
OpenText has completed the purchase of Micro Focus . We are excited to combine together to provide expanded offerings that support our customers’ growing needs to digitize and work smarter. We are now 25,000 experts strong making us better able to help our customers and fuel our innovation.
Micro Focus brings critical technologies to OpenText, including new categories of AI & Analytics, Application Development & Delivery, Application Modernization, and Digital Operations Management. They greatly complement OpenText’s proven market leadership in Content Services, Business Network, Digital Experience and Cyber Security. With our combined capabilities, we will help customers gain an information advantage and accelerate their digital transformation.
The newly combined company will focus on future business growth that is inclusive, sustainable, and human centric. We can accelerate how we solve complexities by bringing information and automation together so businesses of all sizes can be re-invented through new digital fabrics, new rules, and new ways to work.
The world’s most trusted companies trust OpenText, and our expertise is in helping people work smarter. OpenText powers and protects information to elevate every person and every organization to be their best.
What you'll do
- The Senior Voice Specialist will manage voice and contact center systems to ensure an excellent customer experience. This includes proactive management, effective workload prioritization, and collaboration with global teams.
Ready to join Micro Focus Software Romania SRL?
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