Member Benefits Specialist

OBJECTIVE

Member Benefits Specialist Objective

Manage a diverse portfolio of member benefit programs to maximize member value and satisfaction. Oversee vendor partnerships, ensure contract compliance, and evaluate program performance using data, surveys, and industry insights. Identify and pursue opportunities for enhancement or expansion, offering strategic recommendations to inform decision-making. Support training and marketing initiatives to drive awareness and utilization, ensuring all offerings align with organizational goals and deliver measurable impact.

RESPONSIBILITIES

Member Benefits Specialist Responsibilities

Manage and maintain a portfolio of member benefit programs and serve as the primary liaison with external vendors and partners offering discounts or services to members.

Monitor vendor contracts and agreements to ensure compliance, renewal timelines, and quality of member experience.

Evaluate the performance and usage of member savings programs using data, surveys, and analytics. Prepare reports on program performance and make recommendations for improvements.

Identify opportunities to enhance or expand offerings based on member needs, industry trends, and partner performance.

Collect and analyze feedback to improve benefit/savings programs and ensure member satisfaction.

Collaborate with the Brand and Content Marketing Manager to promote benefit programs through print, digital, email and social media.

Assist in the development of member benefit promotional materials and outreach strategies to boost awareness and participation.

Serve as a primary resource on member savings and benefit programs, effectively communicating with new employees, agents, agent staff, customer service teams, MFB field staff, and county administrative managers to provide clear and accurate information.

Work closely with membership, customer service, field staff and CMM staff to ensure seamless integration and delivery of benefit programs.

Address and resolve issues or concerns raised by members regarding benefit access or quality.

QUALIFICATIONS

Member Benefits Specialist Qualifications

Required

Bachelor’s degree required, or equivalent experience may be considered.

Keyboarding skills of 50 wpm with accuracy required.

Computer and data entry skills required.

Working knowledge of e-mail programs and protocol required.

Preferred

One to three years customer relations experience preferred.

Sales experience preferred.

Customer Relationship Management System experience preferred.

Accounting skills preferred. Knowledge and practical use of Microsoft Office and Adobe products preferred.

Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.

PM19