MF
Desk Supervisor, Auto Material Damage
full-time•Waverly
About this role
OBJECTIVE
Desk Supervisor, Auto Material Damage Objective
To support the Auto Claims Manager in leading a team-based approach to auto material damage claims. This role oversees the daily operations of the desk appraisal function to ensure photo reviews, estimate audits, settlements, and payments are completed accurately and on time while delivering excellent customer service. The Desk Appraiser Supervisor serves as a technical resource and coach for Desk Auto Appraisers and assists with complex claims, escalations, and total loss resolutions in support of department and company objectives.
RESPONSIBILITIES
Desk Supervisor, Auto Material Damage Responsibilities
Lead and manage a team of Desk Auto Appraisers responsible for photo reviews, estimate audits, and claim settlements.
Provide technical oversight, training, and guidance to ensure consistent estimate review and valuation accuracy.
Serve as a technical authority for desk-handled claims, including repair-versus-replace decisions and total loss evaluations.
Maintain comprehensive knowledge of automobile damage repair processes, estimating platforms, and desk appraisal standards.
QUALIFICATIONS
Desk Supervisor, Auto Material Damage Qualifications
Required
Bachelor’s degree required, or equivalent experience may be considered.
Five to ten years of auto appraisal experience required, or successful completion of AIC or CPCU Professional Designation.
Minimum of one-year management experience required.
Valid driver license with an acceptable driving record required.
Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.
PM19
What you'll do
- The Desk Supervisor leads a team of Desk Auto Appraisers and ensures the accuracy and timeliness of photo reviews, estimate audits, and claim settlements. They also provide technical guidance and support for complex claims and total loss resolutions.
About Michigan Farm Bureau Family of Companies
Michigan Farm Bureau and the following Affiliated Companies constitute the Michigan Farm Bureau Family of Companies: Michigan Farm Bureau, Farm Bureau Mutual Insurance Company of Michigan, Farm Bureau Life Insurance Company of Michigan, Great Lakes Ag Labor Services, LLC, MFB, Inc., Michigan Agricultural Cooperative Marketing Association, Inc. (MACMA), Cincinnati Equitable Life Insurance Company, Gravity Works Design, LLC, and Leaders Life Insurance Company.
The Michigan Farm Bureau Family of Companies offers its employees a well-rounded, healthy working environment, including competitive compensation and benefit programs, personal development opportunities, and an onsite fitness center. Consider becoming a part of this Michigan-grown company.
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Frequently Asked Questions
What does a Desk Supervisor, Auto Material Damage do at Michigan Farm Bureau Family of Companies?
As a Desk Supervisor, Auto Material Damage at Michigan Farm Bureau Family of Companies, you will: the Desk Supervisor leads a team of Desk Auto Appraisers and ensures the accuracy and timeliness of photo reviews, estimate audits, and claim settlements. They also provide technical guidance and support for complex claims and total loss resolutions..
Is the Desk Supervisor, Auto Material Damage position at Michigan Farm Bureau Family of Companies remote?
The Desk Supervisor, Auto Material Damage position at Michigan Farm Bureau Family of Companies is based in Waverly, Michigan, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Desk Supervisor, Auto Material Damage position at Michigan Farm Bureau Family of Companies?
You can apply for the Desk Supervisor, Auto Material Damage position at Michigan Farm Bureau Family of Companiesdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.