The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
As a VIP Services Representative, you will deliver indirect personalized, seamless booking experiences for high-value gaming guests. As a trusted point of contact for VIP event invitations and gaming promotions, this role ensures every guest feels valued while actively driving loyalty and repeat business. You will expertly manage reservations across hotel, dining, entertainment, events, and select travel services—maintaining accuracy while multitasking in multiple systems. Also, you will evaluate guest gaming activity to determine complimentary offerings, resolve issues through cross‑department collaboration, and consistently look for opportunities to upsell, cross-sell, and enhance the MGM Rewards experience.

THE DAY-TO-DAY:

• Courteously and efficiently, coordinate the requests of guests who are responding to casino gaming offers and casino event invites.

• Multi-task while recording guest information into multiple reservation systems while ensuring maximum data integrity and accuracy. Assist with all aspects of their stay by booking modifying, cancelling, hotel, dining, events, entertainment reservations, select flight, and other services.

• Makes decisions for complimentary offers and services based upon an evaluation of customer gaming play.

• Settle accounts and apply comps in accordance with comp criteria.

• Work with Quality Coaches and Supervisors to evaluate individual performance and make efforts to improve performance where the need has been indicated.

• Anticipate guest needs and/or engages guests to capture all possible up-sell and cross-sell opportunities to maximize revenue.

• Effectively communicate with cross-functional departments and internal peers to find resolutions for customer issues that arise as well as assisting with guest recovery and escalations.

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THE IDEAL CANDIDATE:

• Must be at least 18 years of age.

• High School Diploma or GED.

• At least two (2) years of prior relevant experience within Casino VIP Services, Front Desk, Call Center, or Concierge.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Healthcare, financial, and time off benefits (for eligible employees).

• Free meals in our employee dining room.

• Free parking on and off shift.

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11933
 

Pay Rate:

The rate for this role is:

Pay will not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.
 

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW? Apply today!