About this role
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
The Guest Services Representative is responsible for providing professional, polished, and anticipatory guest service in all public and premium areas of MGM Resorts Arena and Event spaces. This position reports directly to the Guest Services Supervisor. All duties are to be performed in accordance with departmental and Las Vegas Arena Management policies, practices, and procedures.
THE STARTING RATE: $13.75 hourly
THE DAY-TO-DAY:
Greets guests with a smile as they enter the venue.
Maintains pleasant, friendly, and professional demeanor with clients, guests, team members, and partners at all times.
Responsible for protecting the integrity of the arena by ensuring all guests have proper tickets or credentials.
Provides accurate directions to the various club, concourse, suite, special hospitality locations, and all premium areas of the building.
Maintains a positive working relationship with all building partners to ensure the needs of our guests are met.
Partners with Security to ensure that all suites are empty of guests and lost items at the conclusion of every event.
Responsible for safely transporting guests who request wheelchair escort services from one location to another and properly using escort tracking sheets, wheelchair logs, and safety waivers.
Operates elevators in a safe manner and ensure that only guests with proper tickets are allowed access to particular levels.
Completes all assigned tasks within the guidelines & deadlines set by Guest Services Manager and Supervisors.
Maintains a fun, friendly, and safe environment in assigned sections.
Effectively and calmly interacts with irritated or emotional guests and employees.
Perform other job-related duties as requested
THE IDEAL CANDIDATE:
1+ years of prior relevant experience in Customer Service required
Work varied shifts, to include weekends and holidays
THE PERKS & BENEFITS:
Competitive and comprehensive health benefits as well as wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free parking on and off shift at all MGM Resorts properties
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=16054-4
Are you ready to JOIN THE SHOW? Apply today!
Other facts
About MGM Resorts International
The resorts and casinos of MGM Resorts International™ are some of the most famous in the world. Our 28 destinations are renowned for their winning combination of quality entertainment, luxurious facilities, and exceptional customer service.
We are actively expanding our presence globally, with potential developments in a number of domestic and international markets. At MGM Resorts International, we are all striving together to deliver an enticing blend of entertainment to every corner of the world.
Many of our resorts are located in Las Vegas. Las Vegas features three of the largest convention centers in the U.S., spectacular entertainment, attractions, shopping, and world-famous resorts. Whether dancing fountains, incredible stage productions, casino action, museums or natural attractions such as Lake Mead, Vegas offers something for everyone. A stroll down our streets takes you around the globe, with recreations like climbing to the top of the Eiffel Tower or taking a Venetian gondola ride. From shimmering resort pools and spa rejuvenation to nonstop nightlife, Las Vegas promises an unforgettable career destination.
With all of our unique and spectacular resorts and casinos, MGM Resorts International has a world of opportunities for you to discover excitement and rewards as you provide our guests with a wonderful and memorable experience. Take a closer look at our properties. We think you'll find an opportunity that's right for you. The 81,000 global employees of MGM Resorts are proud to be recognized as one of FORTUNE® Magazine’s World’s Most Admired Companies®.
What you'll do
- The Guest Services Representative greets guests, ensures they have proper tickets, and provides directions within the venue. They also maintain a positive environment and assist guests with special needs.
Ready to join MGM Resorts International?
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