About this role
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a Hotel Lobby Ambassador, you’re the welcoming face and first point of contact the moment guests arrive. You’ll greet every guest with genuine warmth, efficiently check them in and out, answer questions, and anticipate their needs to ensure a smooth, seamless stay. By learning guests’ unique stories and delivering personalized service, you’ll turn everyday interactions into memorable moments. With your confident personality and “let’s make this awesome” energy, you’ll create the WOW experiences guests rave about long after check-out—playing a vital role in owning the guest experience and sending everyone home with unforgettable memories.
THE STARTING RATE: $19.00 / Per Hour
THE DAY-TO-DAY:
Welcome guests to the property and the MGM Resorts family, providing memorable service, anticipating needs, and responding to and resolving guest complaints in alignment with S.H.O.W. Service Basics
Monitor and direct traffic flow while managing queuing system procedures in accordance with property policies
Maintain comprehensive and accurate knowledge of groups, events, amenities, outlets, and general information
Enthusiastically promote features and benefits of MGM Resorts International venues and outlets
Utilize tablet devices to perform key transactions as well as display products and services to guests
THE IDEAL CANDIDATE:
Must be 18 years of age or older
High School Diploma or GED
One (1) year of prior Guest-Facing Customer Service preferred
Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
Ability to work various shifts, including weekends and all holidays
THE PERKS & BENEFITS:
Health & Income Protection benefits (for eligible employees)
Professional and personal development opportunities through employee programs and network groups
Free meals in our Park MGM employee dining room
Free parking on and off-shift at all MGM Resorts properties
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10922
Are you ready to JOIN THE SHOW? Apply today!
Other facts
About MGM Resorts International
The resorts and casinos of MGM Resorts International™ are some of the most famous in the world. Our 28 destinations are renowned for their winning combination of quality entertainment, luxurious facilities, and exceptional customer service.
We are actively expanding our presence globally, with potential developments in a number of domestic and international markets. At MGM Resorts International, we are all striving together to deliver an enticing blend of entertainment to every corner of the world.
Many of our resorts are located in Las Vegas. Las Vegas features three of the largest convention centers in the U.S., spectacular entertainment, attractions, shopping, and world-famous resorts. Whether dancing fountains, incredible stage productions, casino action, museums or natural attractions such as Lake Mead, Vegas offers something for everyone. A stroll down our streets takes you around the globe, with recreations like climbing to the top of the Eiffel Tower or taking a Venetian gondola ride. From shimmering resort pools and spa rejuvenation to nonstop nightlife, Las Vegas promises an unforgettable career destination.
With all of our unique and spectacular resorts and casinos, MGM Resorts International has a world of opportunities for you to discover excitement and rewards as you provide our guests with a wonderful and memorable experience. Take a closer look at our properties. We think you'll find an opportunity that's right for you. The 81,000 global employees of MGM Resorts are proud to be recognized as one of FORTUNE® Magazine’s World’s Most Admired Companies®.
What you'll do
- As a Hotel Lobby Ambassador, you will greet guests, check them in and out, and ensure a smooth stay by anticipating their needs. You will also promote MGM Resorts venues and maintain knowledge of events and amenities.
Ready to join MGM Resorts International?
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