About this role
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a Guest Services Representative at Park MGM, you will set the stage for the guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.
THE STARTING PAY: $19 per hour
THE DAY-TO-DAY:
Greet guests with a warm welcome, representing the MGM Resorts brand by delivering memorable service, anticipating needs, and resolving issues in line with S.H.O.W. Service Basics.
Provide exceptional guest experiences by connecting calls to the correct departments or personnel, handling wake-up, emergency, and recovery calls with professionalism.
Promote upgraded accommodations and M life enrollment opportunities to enhance guest satisfaction and support revenue growth.
Efficiently manage multiple reservation systems, ensuring accurate entry of guest information and maintaining data integrity.
Accurately process guest payments, post charges and credits, and follow all property cash-handling procedures to balance transactions responsibly.
Partner with management to continually build skills, assess performance, and implement strategies for improvement where needed.
Resolve guest complaints promptly by taking ownership, offering creative solutions, and ensuring a positive outcome.
Collaborate with other departments to provide a seamless guest experience and timely response to guest requests.
THE RIGHT CANDIDATE WILL HAVE:
Ability to work varied shifts, to include weekends and holidays.
High School Diploma, GED or equivalent required
1+ Years of Prior Relevant face to face guest service experience preferred
Experience in a contact center/call center environment preferred
Knowledge of Opera, HOTSoS preferred
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally.
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
Free meals in our employee dining room.
Free parking on and off-shift.
Health & Income Protection benefits (for eligible employees).
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14612-1
Are you ready to JOIN THE SHOW? Apply today!
Other facts
About MGM Resorts International
The resorts and casinos of MGM Resorts International™ are some of the most famous in the world. Our 28 destinations are renowned for their winning combination of quality entertainment, luxurious facilities, and exceptional customer service.
We are actively expanding our presence globally, with potential developments in a number of domestic and international markets. At MGM Resorts International, we are all striving together to deliver an enticing blend of entertainment to every corner of the world.
Many of our resorts are located in Las Vegas. Las Vegas features three of the largest convention centers in the U.S., spectacular entertainment, attractions, shopping, and world-famous resorts. Whether dancing fountains, incredible stage productions, casino action, museums or natural attractions such as Lake Mead, Vegas offers something for everyone. A stroll down our streets takes you around the globe, with recreations like climbing to the top of the Eiffel Tower or taking a Venetian gondola ride. From shimmering resort pools and spa rejuvenation to nonstop nightlife, Las Vegas promises an unforgettable career destination.
With all of our unique and spectacular resorts and casinos, MGM Resorts International has a world of opportunities for you to discover excitement and rewards as you provide our guests with a wonderful and memorable experience. Take a closer look at our properties. We think you'll find an opportunity that's right for you. The 81,000 global employees of MGM Resorts are proud to be recognized as one of FORTUNE® Magazine’s World’s Most Admired Companies®.
What you'll do
- As a Guest Services Representative, you will greet guests warmly and provide exceptional service by anticipating their needs and resolving issues. You will also manage reservations and promote upgrades to enhance guest satisfaction.
Ready to join MGM Resorts International?
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