About this role
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a Customer Care Operator at Borgata, you will be the cornerstone of our guest experience, greeting each visitor with a warm smile and exceptional service. By taking the time to understand their unique stories and needs, you will take ownership of their experience, creating WOW moments and lasting memories that they will cherish long after their time with us.
THE DAY-TO-DAY:
Answer inbound telephone calls where transactions range from call transfers and overhead paging to guest wake-up calls and message delivery
Prepare and handle a high volume of repetitive customer interactions over the telephone in a fast-paced environment
Provide customers with a clear picture of products and services, always leading the call without failing to listen to the voice of the customer
Work with Quality Coaches and Team Leaders to evaluate individual performance and make efforts to improve performance where the need has been indicated
Provide important observations gathered from many customer interactions, offering suggestions to improve process, product or service offerings
THE IDEAL CANDIDATE:
High School Diploma or GED Preferred
1+ Years of Customer service experience Preferred
Experience handling customer calls in an inbound environment Preferred
THE PERKS & BENEFITS:
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free parking on and off shift
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
Wellness incentive programs to help you stay healthy physically and mentally
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14367
Pay Rate:
The rate for this role is:
$15.49
Pay will not be below any applicable minimum wage.
Should overtime be worked, employees are paid overtime pay in accordance with state requirements.
Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.
Are you ready to JOIN THE SHOW? Apply today!
Other facts
About MGM Resorts International
The resorts and casinos of MGM Resorts International™ are some of the most famous in the world. Our 28 destinations are renowned for their winning combination of quality entertainment, luxurious facilities, and exceptional customer service.
We are actively expanding our presence globally, with potential developments in a number of domestic and international markets. At MGM Resorts International, we are all striving together to deliver an enticing blend of entertainment to every corner of the world.
Many of our resorts are located in Las Vegas. Las Vegas features three of the largest convention centers in the U.S., spectacular entertainment, attractions, shopping, and world-famous resorts. Whether dancing fountains, incredible stage productions, casino action, museums or natural attractions such as Lake Mead, Vegas offers something for everyone. A stroll down our streets takes you around the globe, with recreations like climbing to the top of the Eiffel Tower or taking a Venetian gondola ride. From shimmering resort pools and spa rejuvenation to nonstop nightlife, Las Vegas promises an unforgettable career destination.
With all of our unique and spectacular resorts and casinos, MGM Resorts International has a world of opportunities for you to discover excitement and rewards as you provide our guests with a wonderful and memorable experience. Take a closer look at our properties. We think you'll find an opportunity that's right for you. The 81,000 global employees of MGM Resorts are proud to be recognized as one of FORTUNE® Magazine’s World’s Most Admired Companies®.
What you'll do
- As a Customer Care Operator, you will greet visitors and provide exceptional service, ensuring a memorable guest experience. You will handle inbound calls, manage customer interactions, and work to improve service processes.
Ready to join MGM Resorts International?
Take the next step in your career journey