MF
Technician - after sales service
full-time•Las Vegas
About this role
Join Our Team at Foliot Furniture!
At Foliot Furniture, we’re more than just a leading manufacturer—we’re a team of innovators, problem-solvers, and hard workers. We are an international company with 3 locations (Saint-Jérôme, Las Vegas and Mirabel). Known for our commitment to quality, efficiency, and sustainability, we take pride in designing and building exceptional furniture while fostering a workplace where employees thrive.
We are currently seeking a After-Sales Service Technician to join our Sales Administration team. In this role, you will be responsible for managing and coordinating customer service requests, ensuring timely, efficient, and professional handling of after-sales service calls. You will act as a key point of contact between customers and internal teams to support issue resolution and customer satisfaction.
What You’ll Do
- Manage incoming after-sales service calls and service requests from customers.
- Act as a liaison between customers, account managers, installers, and internal departments (Quality, Production, Logistics).
- Collect, analyze, and validate information related to product issues or defects.
- Assess required components for service requests, including part types, quantities, materials, and technical specifications.
- Enter service orders into internal systems and ensure proper follow-up.
- Estimate costs, timelines, and labor requirements related to customer requests.
- Ensure a high level of customer satisfaction by delivering professional and quality service.
- Work closely with the Quality department to identify recurring issues and support corrective actions at the source.
What You Bring
- Strong customer service mindset with a focus on client satisfaction.
- Excellent communication skills and the ability to collaborate with multiple stakeholders.
- Strong analytical and problem-solving skills.
- Ability to manage multiple files and priorities simultaneously.
- Strong organizational skills, attention to detail, and autonomy.
- Ability to work effectively under pressure in a fast-paced environment.
- Interest in manufactured products and technical environments.
Requirements
- High School Diploma required; Associate's Degree preferred in Administration, Project Management, or a related field, or equivalent experience.
- English required for communication.
- Proficiency with Microsoft Office (Excel, Outlook, Word).
- Knowledge of SAP and C4C is an asset.
- Technical knowledge of furniture construction, hardware, and ability to read technical drawings.
- Ability to research information across multiple systems and resolve issues efficiently.
Why Join Foliot?
- Be Part of Something Bigger: Join a collaborative, inclusive team that values innovation, teamwork, and excellence in everything we do.
- Work with the Best: Gain hands-on experience with state-of-the-art technology in a modern, high-tech facility.
- Grow & Advance: Take advantage of career development programs, training, and mentorship designed to help you reach your full potential.
- Make an Impact: Work for a company that’s committed to sustainability, safety, and employee success—because we believe our people are our greatest asset.
- Earn What You Deserve: Enjoy a competitive salary and comprehensive benefits package that supports your well-being.
Some of the benefits we offer:
- Comprehensive group insurance and competitive compensation
- 24/7 telemedicine and an Employee Assistance Program (EAP)
- 401k Retirement savings plan with employer contributions
- A vibrant social life and numerous company events
- A company culture that promotes well-being, inclusion, and professional development
Ready to take the next step? Apply today and become part of the Foliot Furniture team!
What you'll do
- The After-Sales Service Technician will manage customer service requests and coordinate communication between customers and internal teams. This role focuses on ensuring customer satisfaction through efficient handling of service calls and issue resolution.
About Meubles Foliot - Foliot Furniture
Foliot is a manufacturer of high quality Hospitality and Educational Housing furniture.
Our reputation for excellence as a solutions provider is backed by the strongest customer service team in the business.
We're taking the lead, in designing a product package that offers a unique ambiance and distinctive project image with extensive options.
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Meubles de qualité supérieure pour les marchés de l’hôtel, des résidences étudiantes, pour personnes âgées et militaire.
La réputation d’excellence de Meubles Foliot est soutenue par l’équipe d’experts en service à la clientèle la plus solide de l’industrie.
Meubles Foliot innove en créant des collections qui offrent une ambiance unique et distinctives pour votre projet par un vaste choix d'options.
Ready to join Meubles Foliot - Foliot Furniture?
Take the next step in your career journey
Frequently Asked Questions
What does a Technician - after sales service do at Meubles Foliot - Foliot Furniture?
As a Technician - after sales service at Meubles Foliot - Foliot Furniture, you will: the After-Sales Service Technician will manage customer service requests and coordinate communication between customers and internal teams. This role focuses on ensuring customer satisfaction through efficient handling of service calls and issue resolution..
Is the Technician - after sales service position at Meubles Foliot - Foliot Furniture remote?
The Technician - after sales service position at Meubles Foliot - Foliot Furniture is based in Las Vegas, Nevada, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Technician - after sales service position at Meubles Foliot - Foliot Furniture?
You can apply for the Technician - after sales service position at Meubles Foliot - Foliot Furnituredirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.