Summary
Type
full-time
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About this role
Under general supervision, perform complex office administrative support duties to assist external customers and to support the Operations Department.
Essential Functions:
- Supports 24/7 operations
- Answer and respond to internal and external customer requests, inquires, and complaints; obtain and evaluate all relevant data to handle customer complaints
- Provide customers information regarding their concern and services offered
- Advise customers about the possible remedies or solutions regarding their problem not offered by MSD
- Record details of comments, complaints, and inquiries into a CMMS system
- Follow-up on customer inquiries not immediately resolved
- Report problem situations to management
- Receive, research, and resolve Dig Rite tickets utilizing the CMMS system, and the Missouri One Call database
- Dispatch emergency complaints to work crews;
- Utilize web based platform reports to monitor customer correspondence needs
- Document correspondence in the CMMS system
- Utilize Web based platform reports to identify data entry errors in the CMMS system and make correction
- Perform office administrative support work preparing a variety of documents and complex reports
- File documents and transcribe minutes of meetings
- Complete and prepare reports into various administrative software and departmental specific computerized applications
- Remain current on changes in policies, procedures and services
- Position will involve shift work with flexibility to work additional shifts/extended hours as needed and routine off-site visits to various District locations
Additional Responsibilities:
- Assist with special projects as assigned; perform related work as required or as delegated by supervisor.
The Metropolitan St. Louis Sewer District provides comprehensive wastewater and storm water management services to residents and businesses in both St. Louis City and County. As one of the most recognized employers in the region and a fixture in the downtown area, MSD employs over 900 individuals in a wide-range of roles including skilled crafts and laborers, engineering, information technology, finance, human resources and administration support. We invite you to be part of the team!
Other facts
About Metropolitan St Louis Sewer District
The Metropolitan St. Louis Sewer District (MSD) was formed on February 9, 1954, when voters approved the Plan of the District. MSD started operation and maintenance activities in January 1956 in an area roughly composed of the City of St. Louis and the portion of St. Louis County east of Interstate 270. Most of the remainder of St. Louis County was annexed by MSD in 1977. MSD is a public agency and is the only special district in Missouri created under a provision of the State Constitution.
MSD's responsibilities include the interception, collection and treatment of wastewater, as well as stormwater management. MSD's current boundaries cover 525 square miles and encompass all of St. Louis City and approximately 90 percent of St. Louis County.
MSD serves a population of approximately 1.3 million and has over 425,000 single-family residential, multi-family residential and commercial/industrial accounts. MSD currently operates seven wastewater treatment facilities, treating a combined average of 370 million gallons of sewage per day.
MSD operates and maintains 9,790 miles of sewers. The age of sewers maintained by MSD ranges in age from less than a year old to 150 years old.
What you'll do
- The Administrative Support Representative performs complex office administrative support duties to assist external customers and support the Operations Department. This includes responding to customer inquiries, documenting complaints, and preparing reports.
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