About this role
Be #InGoodHands with Metrobank!
Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!
Position Title: Fulfillment Officer
Job Summary
- This position is responsible for attending to all consumer lending customers’ post-booking needs and ensuring that necessary controls are set and being observed and operational risks are properly identified, reported and monitored in accordance with the regulatory and Bank policies.
Specific Duties & Responsibilities
- Coordinates with customers and liaises with various units of the Bank to bring requests to closure and issues to resolution within the agreed and acceptable turn-around time.
- Prepares Inter-Officer Letter (IOL) / Offering Ticket (OT) based on customer’s request with formal recommendation.
- Renders decision on specific requests based on the approved delegated authority.
- Provides effective solutions on complex problems involving existing customers.
- Regularly reports performance quality to management / concerned units.
- Performs other related functions that may be assigned from time to time.
Other Details:
Rank: Junior Officer
Unit: Consumer Business Sector / Consumer Lending Operations Group / After Sales Fulfillment Department
Location: The Shops, BGC Taguig
Other facts
About Metrobank
Be part of a leading financial institution
Metrobank is the country’s premiere universal bank with the largest consolidated network of over 870 branches and over 1,900 automated teller machines nationwide, and 33 foreign branches, subsidiaries and representative offices. A recognized leader in the country’s banking industry, Metrobank has become the trusted banking partner, staying true to its promise of keeping you in good hands.
Experience a fruitful and rewarding career
The driving force of Metrobank’s success is its people who are committed to product quality and service excellence; practice strong work ethics and good governance. We uphold a culture anchored on our core values of customer delight, teamwork, passion for results and integrity. In Metrobank, hardwork is well-rewarded with a long term career and a competitive rewards system.
Learn from trusted professionals
Metrobank is an excellent training ground for individuals who aim to learn and gain exposure to the different facets of banking and finance. The learning opportunities are immense as you work with top-notch experts of the banking industry - a driven team of individuals who put value on excellence and passion for service.
Metrobank is regulated by the Bangko Sentral ng Pilipinas (https://www.bsp.gov.ph/)
What you'll do
- The Fulfillment Officer is responsible for addressing consumer lending customers' post-booking needs and ensuring compliance with regulatory and bank policies. This includes coordinating with customers and various bank units to resolve issues and prepare necessary documentation.
Ready to join Metrobank?
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