About this role
Be #InGoodHands with Metrobank!
Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!
Position Title: Community Manager
Job Summary:
- A Community Manager shall provide customer service by responding to inquiries, requests, and complaints of customers sent via Direct or Private messages in Facebook and tweets in Twitter. They are tasked to provide satisfying solutions to concerns regarding Deposits, Remittances, MetroHome, MetroCar and, e-Banking related transactions.
Qualifications:
- Must have exceptional verbal and written communication skills
- Experience in Customer Service, Contact Center, or related field is a plus
- Must have strong problem-solving and exceptional analytical skills
- Must have the ability to work collaboratively in a team-oriented environment
- Customer-focused with a commitment to deliver high quality service
- Ability to handle multiple tasks and prioritize effectively
- Candidates should be willing to work on shifting schedule and should be amenable to work on site 100%
Others:
Rank: Junior Officer
Unit: Consumer Business Sector / Operations Group / Customer Engagement Division / Non-Voice Operations Department
Location: Metropark, Pasay (Must be willing to be rotated to Wynsum Ortigas)
Other facts
About Metrobank
Be part of a leading financial institution
Metrobank is the country’s premiere universal bank with the largest consolidated network of over 870 branches and over 1,900 automated teller machines nationwide, and 33 foreign branches, subsidiaries and representative offices. A recognized leader in the country’s banking industry, Metrobank has become the trusted banking partner, staying true to its promise of keeping you in good hands.
Experience a fruitful and rewarding career
The driving force of Metrobank’s success is its people who are committed to product quality and service excellence; practice strong work ethics and good governance. We uphold a culture anchored on our core values of customer delight, teamwork, passion for results and integrity. In Metrobank, hardwork is well-rewarded with a long term career and a competitive rewards system.
Learn from trusted professionals
Metrobank is an excellent training ground for individuals who aim to learn and gain exposure to the different facets of banking and finance. The learning opportunities are immense as you work with top-notch experts of the banking industry - a driven team of individuals who put value on excellence and passion for service.
Metrobank is regulated by the Bangko Sentral ng Pilipinas (https://www.bsp.gov.ph/)
What you'll do
- The Community Manager is responsible for providing customer service by responding to inquiries, requests, and complaints from customers via social media platforms. They must deliver satisfying solutions to concerns related to various banking services.
Ready to join Metrobank?
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