About this role
Be #InGoodHands with Metrobank!
Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!
Position Title: Relationship Manager
Job Summary
The jobholder is primarily responsible for managing customer relationships and developing new business opportunities. The jobholder is focused on portfolio growth in a competitive environment whilst not compromising the retention of the existing customer base or service level agreements.
Specific Duties & Responsibilities
- Support strategic plans based on growing revenue, sales, market share productivity across the Merchant Acquiring business.
- Bring on books strategic Merchant partners with a view of growing Acquiring business and increasing MCC footsteps in the industry.
- Conduct Merchant visitations, outbound calls and extending customer service activities with a view of establishing rapport with merchants and resolving issues.
- Build, develop and utilize relationships with key areas within MCC and the Metrobank Group to grow Acquiring business.
- Monitor performance of the merchant terminal network, daily/weekly/monthly reports.
- Implement point-of-sales (POS) product upgrades from a device hardware, software and communications perspective.
- Assist in the design, measure, analyze, implement and monitor strategic projects to ensure that each operational aspect of the project is considered and scheduled for completion within specified timeframes.
- Identify potential process/service enhancement and escalate as necessary
- Ensure all concerns, issues and requests of the key contacts are addressed on a timely and accurate manner
- Coordinate with different business units to provide immediate feedback to key accounts
- Perform projects/responsibilities/special tasks that may be assigned from time to time (e.g. BROC, BCP, Cost Champ, Corp. Correspondents, Line Trainer, e-Champ
Qualification:
- Bachelor’s degree from a College/ University
- At least 2 years of experience doing sales in a financial institution or merchant acquiring business. Experience acquiring technology is an advantage
- Experience in coordinating with merchants
- Willing to do field work (area: Metro Manila)
- Willing to work on weekends and holidays
Other Details:
Rank: Officer
Unit: Consumer Business Sector / Merchant Acquiring / Merchant Acquiring Sales Department
Location: Metrobank Card Center, Ayala, Makati City
Other facts
About Metrobank
Be part of a leading financial institution
Metrobank is the country’s premiere universal bank with the largest consolidated network of over 870 branches and over 1,900 automated teller machines nationwide, and 33 foreign branches, subsidiaries and representative offices. A recognized leader in the country’s banking industry, Metrobank has become the trusted banking partner, staying true to its promise of keeping you in good hands.
Experience a fruitful and rewarding career
The driving force of Metrobank’s success is its people who are committed to product quality and service excellence; practice strong work ethics and good governance. We uphold a culture anchored on our core values of customer delight, teamwork, passion for results and integrity. In Metrobank, hardwork is well-rewarded with a long term career and a competitive rewards system.
Learn from trusted professionals
Metrobank is an excellent training ground for individuals who aim to learn and gain exposure to the different facets of banking and finance. The learning opportunities are immense as you work with top-notch experts of the banking industry - a driven team of individuals who put value on excellence and passion for service.
Metrobank is regulated by the Bangko Sentral ng Pilipinas (https://www.bsp.gov.ph/)
What you'll do
- The jobholder is responsible for managing customer relationships and developing new business opportunities while focusing on portfolio growth. They will also conduct merchant visitations and coordinate with different business units to address concerns and enhance service.
Ready to join Metrobank?
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