About this role
Be #InGoodHands with Metrobank!
Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!
Position Title: Customer Service Representative - Personal Loans
Job Summary:
- The position is responsible for answering Inbound calls and performing Outbound calls for Personal Loan concerns. Jobholder is expected to perform telephone assistance efforts following the policies and procedures set within Metrobank.
Duties & Responsibilities
- Performs Inbound and Outbound calls for new and prospective clients
- Ensures that established standards and performance metrics are consistently met, if not exceeded
- Educates clients on correct procedures regarding company’s products and services
- Handles and manages customer requests, inquiries and complaints regarding products and services based on established guidelines and performance standards
- Keeps informed of the introduction of new systems, policies and procedures, and new product features
- Identifies and suggests improvements to Customer Service
- Monitors and ensures completion of account requirements
- Supports card usage through promotion of marketing programs/initiatives
- Handles correspondences in relation to the cardholders’ accounts
- Generates and submits performance reports on a daily, weekly, and monthly basis
- Ensures administrative tasks are completed
- Escalates issues to his Supervisor/Unit Head that may result to bank risk
- Cross-sell other products/cards/services of Metrobank Card Corporation when necessary
Qualifications:
- Bachelor’s degree from a college/university
- At least 1 year experience in Customer Service is an advantage, but fresh graduates are welcome to apply
- Excellent Oral and Written Communication Skills
- Proficient in the following Microsoft applications: Word, Excel and PowerPoint
- Target-driven and Customer-oriented
- Candidates should be amenable to work on site 100% with shifting schedule including (graveyard, nightshift, morning, midday, weekends/ holidays)
Others:
Rank: Rank & File
Unit: Consumer Business Sector / CBS - Operations Group / Customer Service Department
Location: Ayala, Makati
Other facts
About Metrobank
Be part of a leading financial institution
Metrobank is the country’s premiere universal bank with the largest consolidated network of over 870 branches and over 1,900 automated teller machines nationwide, and 33 foreign branches, subsidiaries and representative offices. A recognized leader in the country’s banking industry, Metrobank has become the trusted banking partner, staying true to its promise of keeping you in good hands.
Experience a fruitful and rewarding career
The driving force of Metrobank’s success is its people who are committed to product quality and service excellence; practice strong work ethics and good governance. We uphold a culture anchored on our core values of customer delight, teamwork, passion for results and integrity. In Metrobank, hardwork is well-rewarded with a long term career and a competitive rewards system.
Learn from trusted professionals
Metrobank is an excellent training ground for individuals who aim to learn and gain exposure to the different facets of banking and finance. The learning opportunities are immense as you work with top-notch experts of the banking industry - a driven team of individuals who put value on excellence and passion for service.
Metrobank is regulated by the Bangko Sentral ng Pilipinas (https://www.bsp.gov.ph/)
What you'll do
- The Customer Service Representative is responsible for handling inbound and outbound calls related to personal loan concerns, ensuring customer inquiries and complaints are addressed according to established guidelines. The role also involves educating clients on products and services and generating performance reports.
Ready to join Metrobank?
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