About this role
Be #InGoodHands with Metrobank!
Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!
Position Title: CBS - CS Specialist (Correspondence)
Job Summary:
- Responding and attending to correspondences or requests of cardholders sent via e-mail, chat, social media posts, and other internal applications. Also responsible in fulfilling, processing, or resolving requests contained therein within set standards while providing feedback in a timely manner.
- Provide quality service to Metrobank and PS Bank branches/clients, by ensuring timely and accurate resolution of card sales, service inquiries, requests, concerns made via call, email, and other correspondences.
Qualifications:
- Bachelor’s degree from a college/university
- At least 1 year experience in Customer Service is an advantage, but fresh graduates are welcome to apply
- Excellent Oral and Written Communication Skills
- Proficient in the following Microsoft applications: Word, Excel and PowerPoint
- Target-driven and Customer-oriented
- Candidates should be amenable to work on site 100% with shifting schedule including (graveyard, nightshift, morning, midday, weekends/ holidays)
Others:
Rank: Rank & File
Unit: Consumer Business Sector / CBS - Operations Group / Customer Service Department
Location: Makati / Ortigas
Other facts
About Metrobank
Be part of a leading financial institution
Metrobank is the country’s premiere universal bank with the largest consolidated network of over 870 branches and over 1,900 automated teller machines nationwide, and 33 foreign branches, subsidiaries and representative offices. A recognized leader in the country’s banking industry, Metrobank has become the trusted banking partner, staying true to its promise of keeping you in good hands.
Experience a fruitful and rewarding career
The driving force of Metrobank’s success is its people who are committed to product quality and service excellence; practice strong work ethics and good governance. We uphold a culture anchored on our core values of customer delight, teamwork, passion for results and integrity. In Metrobank, hardwork is well-rewarded with a long term career and a competitive rewards system.
Learn from trusted professionals
Metrobank is an excellent training ground for individuals who aim to learn and gain exposure to the different facets of banking and finance. The learning opportunities are immense as you work with top-notch experts of the banking industry - a driven team of individuals who put value on excellence and passion for service.
Metrobank is regulated by the Bangko Sentral ng Pilipinas (https://www.bsp.gov.ph/)
What you'll do
- The specialist will respond to correspondences or requests from cardholders through various channels and ensure timely resolution of inquiries. They will also provide quality service to Metrobank and PS Bank branches/clients.
Ready to join Metrobank?
Take the next step in your career journey