The Generator Technician is responsible for the maintenance, troubleshooting, and repair of commercial and industrial generator systems. This role includes performing diagnostics, estimating repairs, managing parts, and maintaining accurate records. The technician also plays a key role in ensuring customer satisfaction through responsive service and effective communication.

At PPC Partners we believe in the Power to Serve along with the Pursuit of Excellence. As such the following values guide our behaviors: A Servant's Heart -- Focus on the Needs of Others, Wisdom -- Insightful, Integrity -- Honesty and Trustworthy, Courage -- Decisive and Confident in Others, Humility -- Modest and Respectful, Passion -- Unfailing Dedication

ESSENTIAL DUTIES AND RESPONSIBILITIES

Equipment Maintenance & Repair:

• Troubleshoot, diagnose, and repair generator systems using available technical resources
• Perform preventive maintenance to ensure reliability and performance
• Identify required parts, procure repair materials, and complete repairs efficiently
• Maintain a fully stocked service vehicle with tools and commonly used materials

Repair Estimation & Documentation:

• Assess equipment needs and determine the scope of repair work.
• Estimate repair costs including labor, parts, and materials using department standards.
• Provide accurate estimates to customers and communicate any changes promptly.
• Complete and submit detailed service reports and documentation for each job.

Customer Service & Satisfaction:

• Assist in prioritizing and organizing fieldwork to meet customer timelines
• Develop and maintain strong relationships with customers to ensure a positive service experience.
• Take prompt action to address and resolve customer issues or complaints.

Safety/Hazard Recognition & Elimination:

• Pre-plan and identify the methods to eliminate hazards daily by work task.
• Execute skill in observing habits and hazards of others and bringing it to their attention.
• Uphold safety as the most important goal of our company. Support goal of achieving zero accidents.
• Promote and encourage open communication between field and office regarding all safety concerns, suggestions, improvements, and PPE needed.
• Obtain safety training as expected by all company personnel.

Qualifications:

- Must have at least 5 years’ experience in Electrical Service, Commercial and Residential. Good Driving record. Good Communication Skills. Generator experience a plus.
- Valid driver’s license and can pass pre-employment screening requirements
- Must be at least 18 years old and 21 for drivers
- Provide I-9 documents to establish work eligibility
- High school diploma/equivalent required; technical degree preferred. An equivalent combination of technical training and/or related experience can substitute
- Generator installation is a plus, but will train the right candidate 

MetroPower is an Equal Opportunity Employer.

MetroPower is one of five leading electrical and mechanical contracting and construction companies within the PPC Partners, Inc. family of companies. At MetroPower, our people are our power. As a premier electrical contractor, our people are what enable us to stand out in our industry. They’re the reason for our success. Founded on the principle that every person should strive to first and foremost be a servant leader, we work tirelessly to keep our people safe, enlighten and stimulate their minds, and teach them how to be good stewards of the community in a genuinely serving way. From these efforts, we’ve grown into a truly unique company. By putting our people first, we are able to consistently deliver to the highest quality standards in the industry and develop lasting relationships with our customers.

Our people thrive in this entrepreneurial structure that encourages every individual to learn and grow. Our commitment to the advancement of our people is unique to our industry and keeps our company strong. We invest in our people not just professionally, but personally as well through our continuing education and development opportunities. As one employee improves the company improves, and we move forward stronger together. We believe in this so much that we annually survey our employee engagement to ensure we’re living by the golden rule, and maintaining an environment that motivates, challenges, and values our people. Each year, we score above the industry average.