Summary
Location
Merrillville
Type
full-time
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About this role
Overview
Under general supervision. to perform work greeting and registering patients by obtaining demographics, financial information, insurance information and necessary signatures on required forms and documents for physician office visits. Coordinates patient appointments for all physicians in the practice office. Schedules diagnostic tests as ordered and schedules follow-up appointment. Provides excellent customer service.Responsibilities
PRINCIPAL DUTIES AND RESPONSIBILITIES(*Essential Functions)Qualifications
JOB SPECIFICATIONS(Minimum Requirements)KNOWLEDGE, SKILLS, AND ABILITIES
- Certification as a Physician Office Business Administrator is desirable.
- Ability to apply medical terminology as it relates to patient visit and future appointments.
- Good computer skills and the ability to operate basic office equipment.
- Demonstrated good analytical skills.
- Demonstrated positive attitude, professional courtesy and compassionate customer service to patience.
- Excellent communication and interpersonal skills.
- Ability to diffuse a stressful situation tactfully and professionally, and the ability to make good decisions in a stressful situation.
- Ability to work independently and in a team environment, and to multi-task.
EDUCATION
- High School Diploma/GED Equivalent Required
- Customer service, reception, filling or billing experience in a physician's office or hospital.
- 2 Healthcare/Medical - Physician's Office Preferred
STANDARDS OF BEHAVIORMeets the Standards of Behavior as outlined in Personnel Policy and Procedure #1, Employee Relations Code.CONFIDENTIALITY/HIPAA/CORPORATE COMPLIANCEDemonstrates knowledge of procedures for protecting and maintaining security, confidentiality and integrity of employee, patient, family, organizational and other medical information. Understands and supports the commitment of Methodist Hospitals in adhering to federal, state and local laws, rules and regulations governing ethical business practices for healthcare providers.DISCLAIMER - The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
Other facts
About Methodist Hospitals
Methodist Hospital has been Healing Northwest Indiana for over 100 years.
For an entire century, our doctors, nurses, and staff have worked tirelessly to keep their neighbors well. And while we remember our past contributions to our community, Methodist Hospitals is looking to the future.
We have invested more than $14 million in the last 10 years, and nearly $3 million in the last two years to ensure that we are on the leading edge of diagnostic imaging technologies. And while we continue to invest to better treat the injured and sick, we’re also taking the lead in meeting the overall health needs of the communities we serve. For example, Methodist is confronting food insecurity with our Nutrition Station and addressing sexual violence and exploitation at our new STAR Center.
Methodist Hospitals doctors, nurses and staff are enthusiastically embracing these initiatives and are actively participating in efforts to improve hospital care that enable us to better serve Northwest Indiana as a truly independent health system. Recent initiatives include:
• A new interventional radiology suite at our Southlake campus
• New cardiac catheter labs at our Northlake and Southlake campuses
• The addition of advanced PET-CT technology to the CareFirst Imaging Center
• Strategic partnerships with UChicago Medicine in key services lines, such as neonatal intensive care
• A new outpatient pharmacy at our Southlake campus
• A partnership with IU Northwest to establish a family practice residency program
Methodist Hospitals is improving quality, safety, employee engagement and patient experience while expanding into more Northwest Indiana communities and strengthening key service lines by attracting high quality providers and acquiring advanced technologies.
Methodist Hospitals is fully committed to achieving our stated goal: To embark on our second century of service as a successful, independent healthcare system.
What you'll do
- The Customer Service Representative greets and registers patients, obtains necessary information for physician visits, and coordinates appointments. They also provide excellent customer service and assist with the check-in and check-out processes.
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