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CATERING ASSOCIATE II
full-timeMerrillville

Summary

Location

Merrillville

Type

full-time

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About this role

Overview

Performs duties of a Food Service Worker/Catering Associate I as assigned, i.e., responsible for patient meal and service food on assigned units, e.g., menu selections, tray assembly, tray delivery and pick-up, special requests and needs, and in-between meal food delivery, prints and delivers menus, retrieval of menus which may include computer system functions, floor stock process, assembling of trays and diet education.

Responsibilities

PRINCIPAL DUTIES AND RESPONSIBILITIES(*Essential Functions)

  • Answers questions relating to the ordering, assembling, delivering and retrieving of all food items to patients and their spoken menus.
  • Assists Dietitian with monitoring of patients who are NPO, on liquid diets or need to have intake recorded.
  • Assists in checking patient trays for menu compliance, accuracy and completeness as needed or assigned.
  • Assists in training current and future employees in computer system functions including diet definitions, floor stock process and par levels for individual units, assembly and delivery of patient trays as needed.
  • Assumes responsibility for allergy tracking, food temperature logs and unit refrigerator logs keeping them in good standing with all rules, regulations and or policies.
  • Assumes responsibility for quality service reflected in internal or external patient satisfaction survey results on assigned units.
  • Communicates and addresses patient food issues, concerns and needs to Food & Medical Nutrition Services.
  • Completes spoken menu process with patients.
  • Interacts with Nursing in regards to patient nutrition needs or requirements as well as unit food service needs.
  • Performs service recovery as needed and appropriate with patients, patient families, and nursing.
  • Reacts accurately and effectively to all changes to ensure efficient timing of services, accuracy of physician ordered modified diets.
  • Understands dietary restrictions on special, modified diets to ensure optimal food preferences are met within guidelines of diet order limitations.
  • Operates the hospital computer system to generate reports, menus and labels, and the EMR system to clarify patient location, orders and receive info-grams during assigned time periods.
  • Distributes and assists patients, collects menus by unit daily and keys selections into the hospital computer system while maintaining a time schedule.
  • Utilizes the write-in list when deemed necessary.
  • Contacts isolation patients by telephone regarding menu choices.
  • Inventories, gathers and delivers par level supplies accurately to designated nursing units using par level forms and following the established schedule.
  • Inspects refrigerators in unit pantries thoroughly on a daily basis to assess cleanliness, labeling, dating and rotating of stock, storage of employee foods, placement of thermometer and proper temperature maintenance.
  • Tallies special items needed for each meal.
  • Handles patient complaints courteously.
  • Checks all trays assembled on the Tray line in a timely fashion for accuracy, appearance, and cleanliness recording the number of trays served on each unit.
  • Qualifications

    JOB SPECIFICATIONS(Minimum Requirements)KNOWLEDGE, SKILLS, AND ABILITIES

    • Demonstrates full understanding and knowledge of the job functions by passing a basic skills test of dietetic.
    • Demonstrates knowledge of modified diets, proper condiments and related restrictions for diets based upon passing a written test provided by clinical staff.
    • Demonstrates knowledge of infection control and sanitation with food temperatures, refrigeration temperatures, hand washing, use of gloves and dating of food.
    • Strong verbal and written communication skills; proficient in basic mathematical skills.
    • Must be able to problem-solve independently.
    • Reading and writing abilities required.
    • Ability to interact with patients and staff congenially.
    • Ability to read, write and speak English (or other languages as necessary).
    • Able to concentrate on fine detail with constant interruptions on a continuous basis.
    • Able to understand and relate to specific ideas, generally several at a time, on a continuous basis.
    • Able to understand and relate to concepts behind specific ideas occasionally.
    • Able to remember multiple tasks/assignments generally several at a time given to self and others over long periods of time on a frequent and continuous basis.
    • Requires a minimum six months education in diet office terminology and computer skills.

    EDUCATION

    • High School Diploma/GED Equivalent Required
    • 6 months of working experience as Food Service Worker I or Catering Associate I is required.
    • 1 Healthcare/Medical Required
    • 0.5 Food Services Required

    STANDARDS OF BEHAVIORMeets the Standards of Behavior as outlined in Personnel Policy and Procedure #1, Employee Relations Code.CONFIDENTIALITY/HIPAA/CORPORATE COMPLIANCEDemonstrates knowledge of procedures for protecting and maintaining security, confidentiality and integrity of employee, patient, family, organizational and other medical information. Understands and supports the commitment of Methodist Hospitals in adhering to federal, state and local laws, rules and regulations governing ethical business practices for healthcare providers.DISCLAIMER - The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

    Other facts

    Tech stack
    Food Service,Diet Education,Communication,Problem Solving,Attention to Detail,Computer Skills,Sanitation,Customer Service,Menu Compliance,Inventory Management,Team Training,Patient Interaction,Dietary Restrictions,Service Recovery,Quality Assurance,Time Management

    About Methodist Hospitals

    Methodist Hospital has been Healing Northwest Indiana for over 100 years.

    For an entire century, our doctors, nurses, and staff have worked tirelessly to keep their neighbors well. And while we remember our past contributions to our community, Methodist Hospitals is looking to the future.

    We have invested more than $14 million in the last 10 years, and nearly $3 million in the last two years to ensure that we are on the leading edge of diagnostic imaging technologies. And while we continue to invest to better treat the injured and sick, we’re also taking the lead in meeting the overall health needs of the communities we serve. For example, Methodist is confronting food insecurity with our Nutrition Station and addressing sexual violence and exploitation at our new STAR Center.

    Methodist Hospitals doctors, nurses and staff are enthusiastically embracing these initiatives and are actively participating in efforts to improve hospital care that enable us to better serve Northwest Indiana as a truly independent health system. Recent initiatives include:

    • A new interventional radiology suite at our Southlake campus
    • New cardiac catheter labs at our Northlake and Southlake campuses
    • The addition of advanced PET-CT technology to the CareFirst Imaging Center
    • Strategic partnerships with UChicago Medicine in key services lines, such as neonatal intensive care
    • A new outpatient pharmacy at our Southlake campus
    • A partnership with IU Northwest to establish a family practice residency program

    Methodist Hospitals is improving quality, safety, employee engagement and patient experience while expanding into more Northwest Indiana communities and strengthening key service lines by attracting high quality providers and acquiring advanced technologies.

    Methodist Hospitals is fully committed to achieving our stated goal: To embark on our second century of service as a successful, independent healthcare system.

    Team size: 1,001-5,000 employees
    LinkedIn: Visit
    Industry: Hospitals and Health Care
    Founding Year: 1923

    What you'll do

    • The Catering Associate II is responsible for patient meal service, including menu selections, tray assembly, and delivery. They also assist in monitoring dietary needs and ensuring compliance with food safety regulations.

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    Frequently Asked Questions

    What does a CATERING ASSOCIATE II do at Methodist Hospitals?

    As a CATERING ASSOCIATE II at Methodist Hospitals, you will: the Catering Associate II is responsible for patient meal service, including menu selections, tray assembly, and delivery. They also assist in monitoring dietary needs and ensuring compliance with food safety regulations..

    Why join Methodist Hospitals as a CATERING ASSOCIATE II?

    Methodist Hospitals is a leading Hospitals and Health Care company.

    Is the CATERING ASSOCIATE II position at Methodist Hospitals remote?

    The CATERING ASSOCIATE II position at Methodist Hospitals is based in Merrillville, Indiana, United States. Contact the company through Clera for specific work arrangement details.

    How do I apply for the CATERING ASSOCIATE II position at Methodist Hospitals?

    You can apply for the CATERING ASSOCIATE II position at Methodist Hospitals directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Methodist Hospitals on their website.