About this role
- Develop and manage integrity strategies for Meta products, partnering with Product, Engineering, Operations, and Policy teams
- Analyze complex support flows and recommend process, policy, and product improvements for scalable solutions
- Conduct root cause analysis and investigations, delivering actionable insights to cross-functional partners
- Track and analyze key operational metrics, ensuring metric and service goals are met
- Use strategic thinking and problem-solving skills to resolve large, complex business problems
- Support end-to-end management of large-scale, transformative programs and projects
- Leverage AI/ML tools and automation to enhance verification processes and operational efficiency
- Stay current on emerging AI technologies and apply them to improve support and integrity operations
- 5+ years of experience in Operations, Analytics, Product, Engineering, Consulting, Project Management, or equivalent
- Proven track record of initiating and driving projects to completion
- Experience leading process improvement projects in dynamic, cross-functional environments
- Demonstrated expertise in investigations and root cause analysis
- Experience working in, communicating with, and leading global cross-functional projects
- 4+ years of experience analyzing large datasets (SQL, Google Sheets, or similar tools)
- Experience working in a technology company or consulting firm
- Familiarity with AI/ML systems, automation, and GenAI annotation platforms
- Experience with signal-based verification, machine learning models, and operational measurement strategies
- Knowledge of responsible AI practices and regulatory compliance in digital platforms
$97,000/year to $139,000/year + bonus + equity + benefits
Other facts
About Meta
Meta's mission is to build the future of human connection and the technology that makes it possible.
Our technologies help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.
To help create a safe and respectful online space, we encourage constructive conversations on this page. Please note the following:
• Start with an open mind. Whether you agree or disagree, engage with empathy.
• Comments violating our Community Standards will be removed or hidden. Please treat everybody with respect.
• Keep it constructive. Use your interactions here to learn about and grow your understanding of others.
• Our moderators are here to uphold these guidelines for the benefit of everyone, every day.
• If you are seeking support for issues related to your Facebook account, please reference our Help Center (https://www.facebook.com/help) or Help Community (https://www.facebook.com/help/community).
For a full listing of our jobs, visit https://www.metacareers.com
Meta's mission is to build the future of human connection and the technology that makes it possible.
Our technologies help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.
To help create a safe and respectful online space, we encourage constructive conversations on this page. Please note the following:
• Start with an open mind. Whether you agree or disagree, engage with empathy.
• Comments violating our Community Standards will be removed or hidden. Please treat everybody with respect.
• Keep it constructive. Use your interactions here to learn about and grow your understanding of others.
• Our moderators are here to uphold these guidelines for the benefit of everyone, every day.
• If you are seeking support for issues related to your Facebook account, please reference our Help Center (https://www.facebook.com/help) or Help Community (https://www.facebook.com/help/community).
For a full listing of our jobs, visit https://www.metacareers.com
What you'll do
- The Verification Operations Specialist will develop and manage integrity strategies for Meta products while collaborating with various teams. They will analyze support flows, conduct investigations, and track operational metrics to enhance verification processes.
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