About this role
- Work as part of the SEO Asia Pacific team, enforcing on paid and organic (non-paid/user) content during a crisis response within the Asia Pacific region while specifically representing the Mongolia Market
- Work as part of an On-call Operational structure to enforce on critical content, particularly in response to Trusted Partner escalations, within SEO Regions with a higher focus on Mongolia
- Draw upon linguistic and social expertise in Mongolia market, to identify crucial risk signals and gain valuable content insights that can help address complex operational and risk-related issues present in both advertisements and user-generated content across the region
- Use a combination of market knowledge and operational expertise to support new policy and product initiatives/launches in Mongolia Market and the broader Asia Pacific Region
- Contribute to the development of scalable operational solutions aimed at improving user community support within the Mongolia market, while working collaboratively with other regions
- Investigate and address issues reported on Meta products including account support requests and reports of abusive content such as graphic media, offensive language, and other objectionable materials
- Support enforcement efforts on agnostic and paid content that originates from multiple sources globally, where language expertise is not required
- Support enforcement efforts addressing advertiser friction and integrity risks to our users, local and regional advertising businesses during risk events
- Assess top-line operational metrics and partner with internal cross-functional teams to improve our processes and tools
- Liaise closely with our Meta vendor teams to ensure all operational metrics meet and exceed targets
- Collaborate with regional cross-functional teams, such as policy and legal, to support key integrity initiatives in the market and/or the broader region
- Build subject matter expertise in a key area of integrity concern or theme, and support this by developing strategies and outlining and implementing comprehensive enforcement solutions
- This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio and writings, offensive or derogatory language, and other potential objectionable material, such a child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing
- Bachelors degree or equivalent years of experience
- Fluency in Mongolian is essential, as this role will involve working on issues in the Mongolian language as well as dealing with external clients in Mongolian market
- Experience communicating with a variety of audiences and stakeholders from Mongolia market
- Demonstrated strategic individual with analytical and problem-solving skills
- Keen interest in supporting the Facebook and Instagram community
- Demonstrated communication and team collaboration experience
- Self-starting, intellectually curious and innovated individual with experience operating in a fast-paced, ever changing environment
- 1+ years of professional experience within an operations or data analytics environment
- Fluency in another Asian language is preferred, as this role will involve working on issues in the APAC region, and dealing with external clients in APAC markets
Other facts
About Meta
Meta's mission is to build the future of human connection and the technology that makes it possible.
Our technologies help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.
To help create a safe and respectful online space, we encourage constructive conversations on this page. Please note the following:
• Start with an open mind. Whether you agree or disagree, engage with empathy.
• Comments violating our Community Standards will be removed or hidden. Please treat everybody with respect.
• Keep it constructive. Use your interactions here to learn about and grow your understanding of others.
• Our moderators are here to uphold these guidelines for the benefit of everyone, every day.
• If you are seeking support for issues related to your Facebook account, please reference our Help Center (https://www.facebook.com/help) or Help Community (https://www.facebook.com/help/community).
For a full listing of our jobs, visit https://www.metacareers.com
Meta's mission is to build the future of human connection and the technology that makes it possible.
Our technologies help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.
To help create a safe and respectful online space, we encourage constructive conversations on this page. Please note the following:
• Start with an open mind. Whether you agree or disagree, engage with empathy.
• Comments violating our Community Standards will be removed or hidden. Please treat everybody with respect.
• Keep it constructive. Use your interactions here to learn about and grow your understanding of others.
• Our moderators are here to uphold these guidelines for the benefit of everyone, every day.
• If you are seeking support for issues related to your Facebook account, please reference our Help Center (https://www.facebook.com/help) or Help Community (https://www.facebook.com/help/community).
For a full listing of our jobs, visit https://www.metacareers.com
What you'll do
- The Market Specialist will enforce content during crises in the Asia Pacific region, specifically for Mongolia, while collaborating with various teams to improve user support. They will also investigate issues reported on Meta products and contribute to developing scalable operational solutions.
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