About this role
- Work as part of the SEO Asia Pacific team, enforcing content during a crisis response within the Asia Pacific region while specifically representing the Cambodian Market
- Work as part of an On-call Operational structure to enforce on critical content, within SEO Regions with a higher focus on Cambodia
- Draw upon linguistic and expertise in Cambodian market, to identify crucial risk signals and gain valuable content insights that can help address complex operational and risk-related issues
- Use a combination of market knowledge and operational expertise to support new policy and product initiatives/launches in Cambodian Market and the broader Asia Pacific Region
- Contribute to the development of scalable operational solutions aimed at improving user community support within the Cambodian market, while working collaboratively with other regions
- Investigate and address issues reported on Meta products including account support requests and reports of abusive content such as graphic media, offensive language, and other objectionable materials
- Support enforcement efforts on agnostic content that originates from multiple sources globally, where language expertise is not required
- Support enforcement efforts addressing advertiser friction and integrity risks to our users, local and regional advertising businesses
- Assess top-line operational metrics and partner with internal cross-functional teams to improve our processes and tools
- Liaise closely with our Meta vendor teams to ensure all operational metrics meet and exceed targets
- Collaborate with regional cross-functional teams, such as policy and legal, to support key integrity initiatives in the market and/or the broader region
- Build subject matter expertise in a key area of integrity concern or theme, and support this by developing strategies and outlining and implementing comprehensive enforcement solutions
- This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio and writings, offensive or derogatory language, and other potential objectionable material, such a child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing
- Bachelor's degree or equivalent
- Business proficiency in Khmer is needed, as this role will involve working on issues in the local language as well as dealing with external clients in the Cambodian market
- Experience communicating with a variety of audiences and stakeholders from Cambodian market
- Demonstrated strategic thinking with analytical and problem-solving skills
- Demonstrated communication and team collaboration experience
- Proven experience of finding solutions to complex issues, embracing ambiguity and driving impact
- Keen interest in supporting the Facebook and Instagram community
- Business proficiency in Thai is preferred, as this role will also work on issues in the Thai language as well as dealing with external clients in the Thai market
- 1+ years of professional experience within an operations environment or related field
Other facts
About Meta
Meta's mission is to build the future of human connection and the technology that makes it possible.
Our technologies help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.
To help create a safe and respectful online space, we encourage constructive conversations on this page. Please note the following:
• Start with an open mind. Whether you agree or disagree, engage with empathy.
• Comments violating our Community Standards will be removed or hidden. Please treat everybody with respect.
• Keep it constructive. Use your interactions here to learn about and grow your understanding of others.
• Our moderators are here to uphold these guidelines for the benefit of everyone, every day.
• If you are seeking support for issues related to your Facebook account, please reference our Help Center (https://www.facebook.com/help) or Help Community (https://www.facebook.com/help/community).
For a full listing of our jobs, visit https://www.metacareers.com
Meta's mission is to build the future of human connection and the technology that makes it possible.
Our technologies help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.
To help create a safe and respectful online space, we encourage constructive conversations on this page. Please note the following:
• Start with an open mind. Whether you agree or disagree, engage with empathy.
• Comments violating our Community Standards will be removed or hidden. Please treat everybody with respect.
• Keep it constructive. Use your interactions here to learn about and grow your understanding of others.
• Our moderators are here to uphold these guidelines for the benefit of everyone, every day.
• If you are seeking support for issues related to your Facebook account, please reference our Help Center (https://www.facebook.com/help) or Help Community (https://www.facebook.com/help/community).
For a full listing of our jobs, visit https://www.metacareers.com
What you'll do
- The Market Specialist will enforce content during crises in the Asia Pacific region, specifically for the Cambodian market, and will work on resolving user account issues and improving support experiences. They will also investigate reports of abusive content and collaborate with cross-functional teams to enhance operational processes.
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