Description

Opened: 1/28/2026 Closed: When filled

Reports To: Customer Service Manager

MERRICK has served the belt scale and feeder industry since 1908 and as the inventor of dynamic weighing and weigh feeding, has developed a reputation for designing and manufacturing high quality material handling products that are reliable, provide repeatable results, and are extremely accurate.

MERRICK enjoys one of the best-known brand names in the industry with equipment installed all over the world. Our wide selection of quality weighing systems allows us to handle a variety of dry bulk materials and applications ranging from cement to food products, power generation, mining, pharmaceuticals, steel, plastics, paper, chemicals, building materials and even wastewater treatment.

We offer competitive wages and have excellent benefits including Medical, Dental and Vision, Flexible and/or Dependent Care Spending Accounts, LegalShield/IDShield, 401k Plan, paid time for Sick, Vacation and 9 paid Holidays. The Company provides Basic Life and Accidental Death & Dismemberment and Short-term and Long-Term Disability benefits for all full-time employees.

Information

THIS APPLICATION IS NOT AN EMPLOYMENT CONTRACT but merely is intended to provide information necessary to evaluate suitability for employment. Tannehill International Industries (TII) is committed to a diverse and inclusive workplace. TII is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you need accommodation for any part of the employment process because of a medical condition or disability, please contact Human Resources at 850-265-3611 or [email protected] to let us know the nature of your request.

SUMMARY

Frequent travel required, up to 70%. Responsible for field assistance in the installation, startup, operation, maintenance, repair and troubleshooting challenges associated with Merrick products. Provide customer training. Strong knowledge of electronics and good understanding of mechanics. Working knowledge of computers and PLC systems. Positions are in/near the Atlanta, GA metropolitan area as well as Panama City, FL (Headquarters). There is a required 2-3 month equipment training period at Merrick’s Headquarters at the start of employment.

KNOWLEDGE, SKILLS AND ABILITIES

1. Thorough knowledge of all the equipment manufactured by Merrick Industries.
2. Ability to acquire necessary documents to perform new equipment commissioning, installation and testing of existing equipment upgrades and trouble shooting customers’’ issues by utilizing Company VPN (Virtual Private Network for offsite Technicians).  
3. Prepare and submit timely service and expense reports using approved Merrick format.
4. Ability to perform customer phone support as directed.
5. Ability to understand basic PLC operation and programming.
6. Teach and demonstrate the proper use of all Merrick equipment through various methods: power point presentations, handouts, data sheets, propars, and hands on demonstrations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Travel safely to domestic and international customers’ plants to train and assist company and customer personnel in installation, start up, operation, maintenance, repair, troubleshooting operations and techniques for customer products as prescribed in O&M manuals or specialized training material.  
• Prepare timely detailed reports of service calls indicating problems encountered and work performed. In some instances, make recommendations for design change considerations.  
• Review customer processes and equipment to make recommendations for new equipment or equipment upgrades.
• Make various field test simulations of materials and evaluate results to aid in solving operating and or accuracy problems.
• Receive calls from customers and resolve problems by phone or by visiting customer sites to inspect and rectify malfunctions.  
• Make periodic return trips to customers’ plants to check procedures and operations used, and to test and evaluate materials.
• Keep time record of activities, submit service and expense reports at completion of project in a timely manner. Submit weekly timesheets for payroll processing by 7:30 a.m. CST each Monday morning.
• Update all related documents and submit to the appropriate departments for revision and customers submittals.
• Ability to work in a constant state of alertness and safe manner.
• Functions in a workplace of dignity and respect for all.
• Functions as a team member and to get along with others.
• Honors EEO guidelines and principles.
• Report for work on time as scheduled and ready to perform.
• Perform other similar or related duties as assigned, or as necessary, to accomplish the department's objectives in an effective manner.

SAFETY AND ENVIRONMENTAL REQUIREMENTS

• Accountable for all concerns within their scope of work and has absolute responsibility to remedy, report and/or communicate any issue to managers, supervisors, safety or environmental managers as appropriate.
• Follows all safe work practices, watches out for fellow workers, and keeps their work area clean. 
• Ensures area remains compliant regarding hazardous waste, non-hazardous waste and universal waste.
• The following personal protection equipment is required and must be worn while working in the manufacturing facility or customers’ facilities: 

1. Company approved safety glasses or goggles
2. Company approved steel toe shoes.
3. Appropriate hand protection.
4. Ear protection in designated areas.
5. Appropriate hand protection and clothing to include Merrick provided arc flash shirts.
6. Fall protection, head protection, respiratory protection and other safety equipment as required by each individual facility.

SUPERVISORY RESPONSIBILITIES: None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• EDUCATION AND/OR EXPERIENCE: Associate degree (AA) from a two-year college or technical school; and a minimum of one-year related experience or equivalent combination of education and experience. Working knowledge of computers and PLC systems required. 
• LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• MATHEMATICAL SKILLS: Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Understand and convert between Imperial and Metric units.
• REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• COMPUTER AND SOFTWARE SKILLS: Microsoft Windows based operating system, Microsoft Office programs: Word, Excel, Powerpoint, use of technical software.
• EQUIPMENT: Cell phone, multi-meter, handheld tachometer, calculator, signal generator, oscilloscope and common hand and power tools.
• CERTIFICATES, LICENSES, REGISTRATIONS: None initially required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly (67-100%) required to walk, sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; pull and push; talk; and hear.
• The employee must frequently (34-66%) stand; rotate torso; stoop kneel, crouch or crawl; lift and/or move up to 25 pounds and occasionally (1-33%) lift and/or move up to 50 pounds. Employee may be required to move and position up to 50 pounds above head level several times in one day.
• The employee is occasionally (1-33%) required to climb or balance; reach overhead; be cramped or in confined spaces; and taste or smell.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth vision, color vision, and the ability to adjust focus.
• The employee will be required to travel by car, plane (coach), train, etc., to reach customer destinations. Travel will be domestic and international.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 

• While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, risk of electrical shock and above ground elevated work areas. 
• The employee is frequently exposed to wet and/or humid conditions, fumes or airborne particles, vibration, and excessive noise levels. 
• The employee is occasionally exposed to high, precarious places; toxic or caustic chemicals; and outside weather conditions.  
• When visiting a customer site, the employee may be exposed to areas that require additional personal safety equipment such as hard-hat, fall protection, hearing protection and respiratory protection.