About this role
Provides support with the daily activities of a medical office by performing the following duties and other duties as assigned. May be required to work overtime during peak periods.
Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Rooms patients, collects assessment data and prepares patient according to specific need.
- Assists in examination, treatment and other clinic procedures.
- Assists with laboratory procedures, screening tests and QI projects.
- Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.
- Schedules appointments and enters appointment date and time into computerized scheduler.
- Conducts reminder calls to all patients.
- Greet and directs patients, salespeople, and visitors.
- Registers patients by verifying that patient's record is up to date and accurate.
- Makes appropriate changes in computer system and on patient's chart.
- Coordinates referrals for patients through insurance and other physician offices.
- Collects payment from patients and issues receipt.
- Prepares and maintains patient charts.
- Maintains and orders supplies.
EDUCATION AND EXPERIENCE
Graduate of a medical assistant program accredited by the Accrediting Bureau of Health Education Schools (ABHES) or the Commission on Accreditation of Allied Health Education Programs (CAAHEP), or graduate of a medical assistant program in a post secondary school or college that has institutional accreditation by a regional accrediting commission or by a national accrediting organization approved by the U.S. Department of Education, or a graduate of an educational program accredited by the National Commission for Certifying Agencies (NCCA), such as the National Healthcareer Association (NHA). Experience in a program with a clinical rotation preferred.
CERTIFICATION AND LICENSURE
Required current CMA certification through the AAMA (American Association of Medical Assistants) or RMA certification through the AMT (American Medical Technologists) or CCMA (Certified Clinical Medical Assistant) through NHA (National Healthcareer Association) or RMA through AAH (American Allied Health) or NCMA Certification through the NCCT that have also completed the education requirements.
Approved CPR or BLS certification required within 90 days.
Medication injection training and pharmacology is a required competency to perform medication administration.
(Post Acute Care only) -
For those driving Mercyhealth vehicles:
Maintain a valid driver's license.
Have and maintain an acceptable driving record per Mercyhealth's HR.100 Fleet and Driver Safety policy.
For those driving their personal vehicles:
Maintain a valid driver's license and reliable transportation with proof of vehicle insurance when requested.
Have and maintain an acceptable driving record per Mercyhealth's HR.100 Fleet and Driver Safety policy.
SKILLS AND ABILITIES
N/A
SPECIAL PHYSICAL DEMANDS
The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.
Manual dexterity needed to operate equipment, perform procedures, operate telephone and keyboard. Must be able to lift and transfer patients. While performing the duties of this Job, the employee is frequently required to stand, walk; handle, finger and feel; reach; talk and hear. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, crawl, taste and smell. This job requires the employee to exert 10 to 25 pounds of force frequently and 25 to 50 pounds of force occasionally. Pushing and pulling equipment to provide care Specific vision abilities required by this job include frequent close vision. Occasionally distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
LEVEL OF SUPERVISION
Some independent judgment is required, but decisions are limited by standard practices or procedures.
Supervises
N/A
Other facts
About Mercyhealth
At Mercyhealth, our doctors, nurses and staff are committed to making lives better for our patients and their families. They bring knowledge and innovation to ensure that our patients receive world-class health care, close to home.
As an integrated health system, we provide exceptional, coordinated health care for almost every need. Integration improves access to services, technology and treatments, and leads to better outcomes. To best serve our patients, our integration centers around four core service areas: hospital-based services, clinic-based services, post-acute and retail services (home health, hospice, pharmacies, etc.), and a wholly owned and operated insurance company.
At the heart of our organization are more than 7,000 doctors, nurses, staff and volunteers who live the Mercyhealth mission of providing exceptional health care services with a passion for making lives better. We’re committed to working together to make lives better for our patients and their families.
Our passion drives and inspires us to do our very best, and we continuously look for ways to make each life better with the utmost care and professionalism. This can be as complex as a cutting-edge procedure or as simple as a smile. Nothing is ever too small or taken for granted. Everything matters.
What you'll do
- The Medical Assistant provides support in daily medical office activities, including patient rooming, assisting in examinations, and managing patient records. They also handle appointment scheduling, payment collection, and coordination of referrals.
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