About this role
The Nursing Unit Supervisor will have 24/7 accountability for an assigned nursing area/unit. The Supervisor plans, organizes, and directs nursing practice for areas of responsibility and does this in accordance with the Health System's Mission, Vision, Values and Philosophy. The Supervisor will maintain clinical expertise in their area of responsibility and is expected to provide direct patient care in proportion to the needs of their areas. The Supervisor ensures the total patient experience is exceptional both in the Quality of Care and in the patient perception of services as defined and measured by system dashboard goals. Interviews, selects, orientate, trains, coaches and mentors and evaluates the performance of partners, providing corrective action when necessary. Performs other duties as assigned.
Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Strong problem-solving abilities in complex situations.
- Ability to work within the budget and productivity targets to meet organizational objectives. Participates and supports the plans in place for selection of staff, evaluation of staff, orientation of new staff, continued education and development of staff, competency evaluation of staff, appropriate scheduling of staff based on patient acuity.
- Supports and partners with the Manager/Clinical Leader and ensures the knowledge, skills, and behaviors of staff are consistent and in alignment with the goals of the unit.
- Outstanding relationship building skills.
- Must possess strong physician relationship skills.
- Patient focused with a strong commitment to delivering the highest levels of quality, safety, and customer service. Is accountable for achievement of patient satisfaction (PressGaney and HCAHPS) action plans to achieve targets for their areas of responsibility.
- Supports process improvement in operations, quality, and organizational change identified for their areas.
- Knowledge of accreditation and certification requirements and standards for their areas of responsibility.
- Able to communicate effectively and persuasively with individuals and groups through compassion, creativity, and consistent visibility.
- Participates in hospital and department committees.
- Demonstrated ability in developing and mentoring staff and colleagues.
- Leads by example, consistently demonstrating highly professional behavior. Demonstrates personal and professional accountability and holds others to the same.
- Exhibits a passion for nursing
- Serves as a role model and coach for Critical Moments of Service Standards and service recovery.
- Participates in department or unit performance improvement activities, may include shared governance.
- Utilizes critical thinking in regards to patient safety and patient experience and appropriately escalates to the appropriate chain of command.
- Supports the professional nurse continuum and nursing clinical ladder for RNs (CARE)
EDUCATION AND EXPERIENCE
Graduate of an accredited nursing program.
BSN preferred.
CERTIFICATION AND LICENSURE
Licensed as an RN in state of practice
Approved CPR certification required within 90 days (Other certification per unit requirements: ACLS, PALS, PEARS, NRP)
SKILLS AND ABILITIES
May include color blind test (per department guidelines)
SPECIAL PHYSICAL DEMANDS
The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit; stoop, kneel, crouch, or smell. The employee must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.
LEVEL OF SUPERVISION
Performs job duties with general supervision. Regularly supervises and manages others in the performance of their positions.
SUPERVISES
N/A
Other facts
About Mercyhealth
At Mercyhealth, our doctors, nurses and staff are committed to making lives better for our patients and their families. They bring knowledge and innovation to ensure that our patients receive world-class health care, close to home.
As an integrated health system, we provide exceptional, coordinated health care for almost every need. Integration improves access to services, technology and treatments, and leads to better outcomes. To best serve our patients, our integration centers around four core service areas: hospital-based services, clinic-based services, post-acute and retail services (home health, hospice, pharmacies, etc.), and a wholly owned and operated insurance company.
At the heart of our organization are more than 7,000 doctors, nurses, staff and volunteers who live the Mercyhealth mission of providing exceptional health care services with a passion for making lives better. We’re committed to working together to make lives better for our patients and their families.
Our passion drives and inspires us to do our very best, and we continuously look for ways to make each life better with the utmost care and professionalism. This can be as complex as a cutting-edge procedure or as simple as a smile. Nothing is ever too small or taken for granted. Everything matters.
What you'll do
- The Nursing Unit Supervisor is responsible for planning, organizing, and directing nursing practice in their assigned area while ensuring exceptional patient experiences. They also oversee staff management, including hiring, training, and performance evaluation.
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