About this role
Join Our Team at Mercy Medical Center – Now Hiring a Practice Communications Coordinator to support our Weekend Primary Care Clinics. Hours are every weekend, Sat/Sun 8a-4:30p.
Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.
As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.
Responsibilities
The Call Center Operator (Practice Communications Coordinator) will be the initial point of contact for all patients and this interaction will function as a key component to the overall patient experience. Responsibilities include:
- Provide high quality customer service on every call
- Promote teamwork and call center success
- Responsible for satisfying the customer and maintaining the image of Mercy Medical Center.
- Scheduling office appointments and procedures
- Taking accurate phone messages
- Making reminder calls to patients per office protocol
- Taking accurate Rx refill requests and sending them through Epic to provider pools
- Ensure referrals are in the system for upcoming appointments
- Flag offices for patients coming with high balances
- Sending out new patient packets
- Scanning documents
- Working workqueues (WQs)
- Recommending workflow efficiencies to improve the patient experience
- Provide patients with information on physicians, directions to locations and educational materials
- Answer patients or physicians questions
- Interviews callers to obtain full understanding of what information is being requested
This position requires a self-directed individual with comprehensive knowledge of insurance requirements, customer service skills, problem solving and the ability to multi-task.
Requirements
- High School Diploma or GED
- A minimum of one year experience preferably in a medical office setting
Benefits
Benefits Eligibility is based on your scheduled FTE status and Job Category
- Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
- 403(b) retirement plan with generous company match and “catch up” provision
- Paid Time Off (PTO) & company paid holidays
- Reimbursement for tuition, books and fees
- Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
- Employer paid Short & Long Term Disability benefits for eligible employees
- Voluntary Benefits
- Discounts on auto & home insurance and Verizon plans
- Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values
EEO Statement
Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.
Other facts
About Mercy Medical Center
For over 150 years, Mercy Medical Center has been a beacon of hope for the Baltimore area. The Sisters of Mercy have held steadfast to the belief that the provision of high quality health care recognizes the inherent dignity of each individual. Mercy’s mission is rooted in respecting humanity and delivering care that is marked by courtesy, respect and compassion for all.
Mercy Medical Center is a hospital, sponsored by the Sisters of Mercy. Located in downtown Baltimore at 345 St. Paul Place, Mercy provides primary care and specialty services in Canton, Columbia, Ellicott City, Glen Burnie, Hunt Valley, Lutherville, Manchester, Overlea, and Reisterstown. Recognized for the Centers of Excellence in Women's Health & Medicine, Orthopedics, Cancer, Digestive Health & Liver Disease, and more, Mercy includes many physicians named among Baltimore's best doctors. In 2010 Mercy's campus expanded with the addition of new $400+ million, 20-story replacement hospital, The Mary Catherine Bunting Center, which features 26 state-of-the-art operating rooms and at least 196 private inpatient rooms.
Mercy has been the recipient of numerous awards and honors, including:
· Magnet Recognition for Nursing excellence (three times)
· America's Most Trustworthy Companies by Newsweek for three consecutive years (2023–2025)
· America's Greatest Workplaces for Women by Newsweek in 2025.
· America's Best Midsize Employers award by Forbes in 2025
· America's Best Employers for Healthcare Professionals by Forbes in 2025
· 46 Physicians named among the regions "Top Doctors" in the November 2025 issue of Baltimore Magazine
Stella Maris is also under Mercy Health Services, Inc, which is Central Maryland's largest long-term/geriatric care facility located in Timonium, MD.
What you'll do
- The Call Center Operator will serve as the initial point of contact for patients, providing high-quality customer service and managing various administrative tasks. Responsibilities include scheduling appointments, taking messages, processing Rx refill requests, and ensuring a positive patient experience.
Ready to join Mercy Medical Center?
Take the next step in your career journey