About this role
Thank you for considering a career at Mercy Health!
Scheduled Weekly Hours:
40Work Shift:
Days (United States of America)Primary Function/General Purpose of Position
Under general supervision, and according to established policies and procedures, performs all clerical business functions in a medical office, clinic or ambulatory setting.
Essential Job Functions (7-10) Statements
Secures, completes and verifies all pertinent patient demographic and insurance information (registration process) and enters data into computer.
Performs initial telephone triage/screening with referral to appropriate medical professional.
Schedules patients following established protocols, including referrals, testing, surgical procedures, specialist consults, etc. following physician orders. Assures referrals are insurance appropriate.
Collects point of service co-pays and payments on account, balances cash drawer and ensures accuracy of bank deposit.
Sets up and organizes patients charts, obtains appropriate consent forms, and maintains file system for confidential patient records.
Enters appropriate billing charges into computer; retrieves data and runs reports as necessary.
Performs some patient care duties. (see department addendum)
Documents appropriate information in patient medical record.
Manages office supply and inventory needs.
Performs receptionist and file clerk duties, as well as, general office correspondence duties.
May be required to float based on staffing needs.
Adheres to the standards and policies of the Corporate Responsibility Program, including the duty to comply with applicable laws and regulations, and reporting to designated Manager (or employer hotline) any suspected unethical, fraudulent, or unlawful acts or practices.
Demonstrates behaviors consistent with Mission and Core Values (Compassion, Excellence, Human Dignity, Justice, Sacredness of Life, Service) of Mercy Health Partners.
Embraces Standards of Behavior in order to provide and promote excellent customer service for both internal and external customers. Holds self and others accountable for behaviors that promote service excellence.
Is responsible for all other duties as assigned.
Adheres to all standards and policies regarding safety/patient safety initiatives.
Employment Qualifications
Required Minimum Education: High School/GED
Minimum Years and Type of Experience Required: Medical secretary, medical assistant program graduate or medical office experience
Skill Items
Legible Handwriting
Must demonstrate sensitivity to the patient care situation.
Computer/typing skills of at least 40wpm
This is a collective bargaining position.
Mercy Health is an equal opportunity employer.
As a Mercy Health associate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
Department:
FCC Obsterics/Gynecology Clinic - St. VincentIt is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected].
Other facts
About Mercy Health
On September 1, 2018 Bon Secours Health System and Mercy Health combined to become the United States’ fifth largest Catholic health care ministry and one of the nation’s 20 largest health care systems. With 48 hospitals, thousands of providers, over 1,000 points of care and over 60,000 employees Bon Secours Mercy Health serves communities across seven states and Ireland.
We are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. By utilizing robust measurement and reporting processes, we hold ourselves accountable for enhancing care and improving outcomes for our patients, residents and clients.
What you'll do
- The Patient Services Coordinator performs clerical business functions in a medical office, including patient registration, scheduling, and managing patient records. They also handle billing, collect payments, and ensure compliance with insurance protocols.
Ready to join Mercy Health?
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