Processing Associate

Overview

This role primarily consists of opening, batching, and preparing physical & digital mail for Ingestion. This role also ensures the timely and accurate ingestion of claims and underwriting mail through various operating systems and routinely resolves minor system problems while engaging with peers and internal customers.

Geo-Salary Information

An in-person interview may be required during the hiring process

State specific pay scales for this role are as follows:

$39,531 to $69,051 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)

$35,937 to $62,774  (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)

$32,344 to $56,496 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)

The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.

Responsibilities

The facilitation of routing a variety of document types (physical & digital) to assorted customer channels. This could include identifying and classifying incoming correspondence to route to various business systems and partners, index and transcribe assignments such as business correspondence, forms and reports, converting disk files into viewable correspondence. 

Provide administrative support to a number of teams within the organization including but not limited to: AIS sales and service, Legal Admin, Billing, Orion, Sales Development, Salvage, Total Loss, Subrogation, Property Claims, Auto Claims, Tax Compliance, and Underwriting. 

Manually prepare customer documents for various lines of business throughout the organization, operate company equipment such as a work PC,high capacity scanners, check scanners, folding and binding machines, mail opening and extraction machines, and MFPs (multi-function printers).

Other functions may be assigned

Qualifications

Education:

• High School Diploma or GED equivalent

Experience:

• 2-3 years related work experience 

Knowledge and Skills:

• Highly organized multi-tasker capable of prioritizing assigned work efficiently. Requires critical attention to detail and accuracy of work.

• Technology forward individual who is fully capable of operating a work PC, must be comfortable navigating applications commonly used in the industry including Microsoft Office suite of products including, Outlook, Excel, Teams and SharePoint.

• Ability to effectively communicate with peers, leaders and internal customers both verbally and through writing/email. Creative and innovative in problem solving and the formulation of solutions.

• Once established, this team member should be self-sufficient and capable of working independently, must be detailed oriented and will perform assignments with purpose, capable of thinking critically when faced with challenges.

• General knowledge of the organization including policies, practices and operations of supported companies and lines of business in order to process information and complete assigned tasks.Additional knowledge to include handling a variety of motor vehicles department forms for all states. Setup and track FedEx shipments as well as prepare additional items for shipping and mail, and accept and document parcel and freight deliveries.

About the Company

Why choose a career at Mercury?

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Learn more about us here: https://www.mercuryinsurance.com/about/careers

Perks and Benefits

We offer many great benefits, including:

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Mercury Insurance is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.

Pay Range