Mercier Consultancy MD is pleased to offer an exciting opportunity for Portuguese Speaking Customer Service Representatives for a Public Utilities Company in Greece. This role is ideal for individuals who are passionate about making a difference in the community through effective and compassionate customer service. As a representative, you will assist Portuguese-speaking customers with their inquiries regarding public utilities services, ensuring clear communication and support.

• Handle customer inquiries related to public utility services, billing, and account management via phone, email, and chat in Portuguese.
• Provide accurate information about service availability, pricing, and payment options.
• Assist customers with issues related to service interruptions, outages, and general account inquiries.
• Resolve customer complaints efficiently while ensuring high levels of satisfaction.
• Document all customer interactions accurately in the CRM system for future reference and follow-up.
• Work closely with technical and service departments to enhance overall customer experience and service delivery.
• Stay informed about changes in public utility regulations and services to provide up-to-date information.

• Fluency in Portuguese (both written and spoken) is essential; knowledge of Greek or English is a plus.
• Experience in customer service, preferably in the public utilities or related sector.
• Strong communication skills and a service-oriented approach.
• Excellent problem-solving abilities with a focus on customer satisfaction.
• Ability to manage multiple inquiries in a busy environment effectively.
• Familiarity with customer relationship management (CRM) software is desirable.
• Willingness to work flexible hours, including evenings and weekends, as needed.