Mercier Consultancy MD is excited to offer an outstanding opportunity for Portuguese Speaking Customer Service Representatives for a leading FinTech company located in Greece. This role is tailored for individuals who are passionate about financial technology and have a knack for delivering exceptional customer service. As a representative, you will assist customers in resolving their inquiries related to financial products and services while communicating effectively in Portuguese.

• Handle customer inquiries regarding FinTech products, services, and account issues via phone, email, and chat in Portuguese.
• Provide information on product features, account setup, transactions, and security measures.
• Assist customers in troubleshooting issues related to online banking and mobile applications.
• Resolve customer complaints and concerns promptly, ensuring customer satisfaction.
• Document all interactions accurately in the CRM system to maintain detailed records.
• Collaborate with technical and support teams to address complex issues effectively.
• Stay informed about the latest trends in the FinTech industry and the company’s offerings to provide up-to-date assistance to customers.

• Fluency in Portuguese (both written and spoken) is essential; knowledge of English is a plus.
• Previous experience in customer service, ideally in the FinTech or financial services sector.
• Strong communication and interpersonal skills, with a customer-centric approach.
• Ability to troubleshoot issues and provide solutions effectively.
• Proficient in handling multiple inquiries and working efficiently in a fast-paced environment.
• Familiarity with customer relationship management (CRM) software is preferred.
• Willingness to work flexible hours, including evenings and weekends, if necessary.