Mercier Consultancy MD is pleased to present an exciting opportunity for Portuguese Speaking Customer Service Representatives for an AI & Technology Company based in Greece. This role is perfect for individuals who are enthusiastic about technology and innovation and are committed to providing exceptional customer service. As a representative, you will assist customers with their inquiries in Portuguese, ensuring they have a seamless experience with our cutting-edge products.

• Handle customer inquiries regarding AI and technology products and services via phone, email, and chat in Portuguese.
• Provide detailed product information, troubleshooting assistance, and guidance on usage.
• Assist customers with account setup, order processing, and technical support as required.
• Resolve customer complaints and issues effectively, maintaining a high level of satisfaction.
• Document all customer interactions accurately in the CRM system for tracking and follow-up.
• Collaborate with internal technical teams to provide comprehensive solutions to customer challenges.
• Stay informed about the latest advancements in AI and technology to inform and assist customers effectively.

• Fluency in Portuguese (both written and spoken) is essential; knowledge of English is a plus.
• Previous experience in customer service, preferably in the tech or AI sector.
• Strong communication skills with a passion for technology and eagerness to help customers.
• Excellent problem-solving abilities and the capacity to handle multiple inquiries simultaneously.
• Familiarity with customer relationship management (CRM) software and general office tools.
• Willingness to work flexible hours, including evenings and weekends as needed.
• Residing in or willing to relocate to Greece for this exciting opportunity.