Mercier Consultancy MD is thrilled to present an exciting opportunity for Polish Speaking Customer Service Representatives for a leading FinTech company based in Greece. This role is perfect for individuals who have a passion for finance technology and are dedicated to delivering exceptional customer service. As a customer service representative, you will assist clients in navigating their financial inquiries and services, all while communicating effectively in Polish.

• Manage customer inquiries regarding FinTech products and services via phone, email, and chat in Polish.
• Provide detailed information on account management, transaction processes, and financial products.
• Assist customers with resolving issues related to their accounts and transactions.
• Educate clients on navigating the FinTech platforms and available financial solutions.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with technical teams to resolve technical issues or service interruptions.
• Stay informed about industry trends and the latest FinTech developments to offer accurate guidance.

• Fluency in Polish (both written and spoken) is essential; proficiency in English is advantageous.
• Previous experience in customer service, ideally within the FinTech or financial services sector.
• Strong communication skills and the ability to explain complex financial concepts clearly.
• Excellent problem-solving abilities and a customer-centric approach.
• Ability to manage multiple inquiries effectively in a fast-paced environment.
• Familiarity with customer service software and CRM systems is preferred.
• Willingness to work flexible hours, including weekends, as necessary.
• Readiness to relocate to Greece for this role.