Mercier Consultancy MD is thrilled to invite applications for the Polish Speaking Customer Service Representative role with a leading Digital Wallet Provider, based in Greece. This position is ideal for individuals who are tech-savvy and are passionate about providing excellent service to customers using digital financial solutions. As a representative, you will assist customers in Polish, helping them navigate their inquiries and ensuring a seamless digital wallet experience.

• Handle customer inquiries regarding digital wallet services, transactions, and features via phone, email, and chat in Polish.
• Provide clear and accurate information about account setups, transactions, and troubleshooting.
• Assist customers with any issues related to account access, payment processes, and refunds.
• Resolve customer complaints and inquiries effectively while ensuring a high level of satisfaction.
• Document all customer interactions accurately in the CRM system for effective tracking and follow-up.
• Collaborate with technical teams to address customer concerns and enhance service quality.
• Stay informed about industry trends and updates in digital payment solutions to provide informed assistance.

• Fluency in Polish (both written and spoken) is essential; proficiency in English is a plus.
• Prior experience in customer service, especially in the digital payments or fintech industry, is preferred.
• Strong communication skills with the ability to explain technical concepts clearly.
• Excellent problem-solving capabilities and a customer-focused mindset.
• Ability to manage multiple inquiries effectively in a fast-paced environment.
• Familiarity with CRM software and other communication tools is desirable.
• Willingness to work flexible hours, including evenings and weekends, if necessary. Opportunity to work in Greece will provide a unique and enriching experience.