Mercier Consultancy MD is excited to announce an excellent opportunity for Italian Speaking Customer Service Representatives for a prominent Telecommunications Company, based in Greece. This role is ideal for individuals who are passionate about telecommunications and dedicated to providing exceptional customer support. As a representative, you will assist customers in Italian, addressing their inquiries and ensuring a smooth communication experience.

• Manage customer inquiries regarding telecommunications services, billing, and account management via phone, email, and chat in Italian.
• Provide accurate information on mobile and broadband plans, features, and promotions.
• Assist customers with account issues, service activation, and troubleshooting technical problems.
• Resolve customer complaints and concerns efficiently to ensure high levels of satisfaction.
• Document all customer interactions in the CRM system for reference and follow-up.
• Collaborate with internal teams to enhance service delivery and address customer needs.
• Stay updated on the latest telecommunications products and service offerings to provide relevant assistance.

• Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus.
• Prior experience in customer service, preferably within the telecommunications sector.
• Strong communication skills and a friendly, customer-oriented approach.
• Ability to effectively manage inquiries and complaints while maintaining professionalism.
• Excellent organizational skills and the ability to handle multiple tasks in a fast-paced environment.
• Familiarity with telecommunications software and CRM tools is desirable.
• Willingness to work flexible hours, including nights and weekends as necessary.
• Relocation to Greece is required for this position.