Mercier Consultancy MD is pleased to announce an exciting opportunity for Italian Speaking Customer Service Representatives in the IT Support Services sector. This role is perfect for individuals who are passionate about technology and customer service. As a representative, you will assist customers in Italian, helping them resolve their IT-related inquiries and providing exceptional service.

• Handle customer inquiries related to IT support services, software issues, and technical difficulties via phone, email, and chat in Italian.
• Provide comprehensive assistance on troubleshooting, software installation, and system updates.
• Guide customers step-by-step through technical processes and ensure they feel supported throughout.
• Resolve customer complaints and technical issues promptly to maintain high levels of satisfaction.
• Document all customer interactions and technical solutions in the CRM system for future reference.
• Work closely with the IT department to escalate complex issues and improve service delivery.
• Stay updated on the latest technology trends and IT support protocols to provide relevant assistance.

• Fluency in Italian (both written and spoken) is essential; knowledge of English is advantageous.
• Prior experience in customer service, especially in IT support, is preferred.
• Excellent communication and problem-solving skills with a strong customer focus.
• Ability to explain technical concepts clearly to non-technical users.
• Strong organizational skills and the ability to handle multiple tasks simultaneously.
• Familiarity with IT support software and customer relationship management (CRM) tools is desirable.
• Willingness to work flexible hours, including evenings and weekends as necessary.