Mercier Consultancy MD is excited to present an outstanding opportunity for Italian Speaking Customer Service Representatives for a leading FinTech Company, with the chance to work in vibrant Greece. This role is tailored for individuals who have a keen interest in financial technologies and are dedicated to delivering exceptional customer support. As a representative, you will assist clients in Italian, providing guidance and assistance regarding various financial services and products.

• Manage customer inquiries related to FinTech products and services, including account setup, transactions, and troubleshooting via phone, email, and chat in Italian.
• Offer clear and concise information about financial products, helping customers understand their features and benefits.
• Assist customers with issues related to their accounts and transactions, ensuring swift resolutions.
• Resolve any complaints and feedback effectively, aiming for high levels of customer satisfaction.
• Document all customer interactions diligently in the CRM system for accurate record-keeping.
• Collaborate with internal teams to improve service delivery and enhance the overall customer experience.
• Stay informed about financial regulations, products, and industry trends to provide relevant assistance.

• Fluency in Italian (both written and spoken) is essential; knowledge of English is advantageous.
• Prior experience in customer service, preferably within the FinTech or financial services sector.
• Strong communication skills with an ability to convey complex information clearly.
• Problem-solving capabilities and a proactive approach to customer issues.
• Excellent organizational skills and the ability to handle multiple tasks in a dynamic environment.
• Familiarity with customer relationship management (CRM) software and financial applications is a plus.
• Willingness to work flexible hours, including evenings and weekends as necessary.
• Relocation to Greece is required for this position.