Mercier Consultancy MD is excited to present a wonderful opportunity for Italian Speaking Customer Service Representatives for a thriving E-Commerce Platform, with the opportunity to work in beautiful Greece. This role is tailored for individuals who are passionate about e-commerce and dedicated to providing exceptional customer service support. As a representative, you will assist customers in Italian, guiding them through their online shopping experience and addressing their inquiries.

• Manage customer inquiries regarding products, orders, shipping details, and returns via phone, email, and chat in Italian.
• Provide detailed information about product features, pricing, and promotions to enhance the customer shopping experience.
• Assist customers with order modifications, cancellations, and tracking information.
• Resolve customer complaints promptly and effectively, ensuring a positive shopping experience.
• Document all customer interactions and feedback in the CRM system for future reference and follow-up.
• Collaborate with logistics and fulfillment teams to address any order-related issues and improve service delivery.
• Stay updated on product offerings and e-commerce trends to provide relevant and timely assistance.

• Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus.
• Previous experience in customer service, especially within the e-commerce or retail sectors.
• Strong communication skills with a friendly and customer-focused attitude.
• Ability to address issues and inquiries effectively while demonstrating empathy and understanding.
• Excellent organizational skills and the capability to handle multiple tasks in a fast-paced environment.
• Familiarity with e-commerce platforms and customer relationship management (CRM) software is desirable.
• Willingness to work flexible hours, including weekends and holidays as necessary.
• Relocation to Greece is required for this position.