Mercier Consultancy MD is seeking a skilled German Speaking Support Agent specializing in Logistics to join our vibrant team in Greece. This role is perfect for individuals who are passionate about customer support and have a keen interest in logistics and supply chain management. As a key member of our support team, you will assist our German-speaking clients, ensuring they receive prompt and effective support regarding our logistics services.

• Provide exceptional customer service to German-speaking clients through various channels including phone, email, and chat.
• Assist customers with inquiries related to logistics services, including shipment tracking, delivery options, and service policies.
• Effectively manage and resolve customer complaints to maintain high satisfaction levels.
• Document all customer interactions accurately in our CRM system to ensure comprehensive support.
• Collaborate with logistics and operations teams to provide timely solutions and updates to clients.
• Stay informed about service offerings, industry trends, and company policies to provide accurate information.

• Fluency in German (both written and spoken) is essential; proficiency in English is an advantage.
• Experience in customer service, preferably within the logistics or supply chain sector, is preferred.
• Strong communication and interpersonal skills, with a focus on customer experience.
• Excellent organizational skills to manage multiple inquiries simultaneously.
• Familiarity with CRM systems and customer support software is beneficial.
• Ability to work independently in a fast-paced environment.
• A commitment to delivering high-quality service and ensuring customer satisfaction.