Mercier Consultancy MD is thrilled to present a unique opportunity for a German Speaking Player Support Specialist for Games Account to join our dynamic team in the beautiful country of Greece. This role is ideal for individuals with a passion for gaming who enjoy helping players enhance their experience. As a crucial member of our support team, you will assist German-speaking players with their inquiries, ensuring they receive top-notch service and support.

• Provide outstanding player support in German via email and chat.
• Assist players with questions related to game features, account management, and technical issues.
• Efficiently resolve player concerns to ensure satisfaction and retention.
• Document player interactions clearly to support ongoing service improvements.
• Collaborate with internal teams to share player feedback and insights.
• Stay updated on game developments and industry trends to offer informed assistance.

• Fluency in German (oral and written) is essential; proficiency in English is advantageous.
• Prior experience in customer support or player support roles is preferred, ideally within the gaming industry.
• Strong understanding of gaming culture and familiarity with popular game titles is a plus.
• Excellent communication and interpersonal skills, with a strong focus on customer service.
• Ability to troubleshoot technical issues and deliver effective solutions.
• Strong organizational skills to handle multiple player inquiries effectively.
• Willingness to work in Greece and adapt to a new cultural environment.