Mercier Consultancy MD is excited to announce a vacancy for a German Speaking Customer Support Representative in the cutting-edge field of AI technology, based in the stunning environment of Greece. This position is perfect for individuals who are passionate about technology and keen to assist our German-speaking clients with their inquiries and support needs while enjoying the Mediterranean lifestyle.

• Provide exceptional customer support to German-speaking clients across various platforms, including phone, email, and live chat.
• Assist customers with inquiries related to AI technology products and services, ensuring comprehensive and accurate responses.
• Effectively resolve customer issues and complaints to enhance satisfaction and loyalty.
• Document all customer interactions meticulously in our CRM system for ongoing service improvement.
• Collaborate with technical teams to provide accurate solutions and escalate issues when necessary.
• Stay informed about industry trends and product developments to provide informed recommendations to clients.

• Fluency in German (both written and spoken) is essential; knowledge of English is advantageous.
• Previous experience in customer service or support roles, especially in technology, is preferred.
• Strong communication and interpersonal skills with a focus on excellent customer experiences.
• Excellent problem-solving skills and a proactive attitude toward addressing customer inquiries.
• Familiarity with customer support software and CRM systems is a plus.
• Able to work independently and collaboratively within a team-oriented environment.
• A passion for AI technology and a desire to help customers maximize their experience.